Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Flo's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Fitness & audio apps · US

How hard is it to cancel Flo?

Flo scores 66/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Flo Premium subscriptions are managed through the platform where they were purchased: iOS subscribers cancel via Apple device Settings > Subscriptions, Android subscribers cancel via Google Play > Payments & Subscriptions, and web subscribers (app.flo.health) cancel through the Flo app or web browser under Profile > Manage Subscription. A 24-hour notice before the billing period ends is required to avoid the next charge. Web subscription refunds are not self-service — users must contact Flo support with their account email and receipt; iOS and Android refunds are handled by Apple and Google respectively under their own policies. No subscription pause feature is offered.

How to cancel Flo

  • Channels: in-app, online (self-serve)
  • Official cancellation page: https://help.flo.health/hc/en-us/categories/360002651432-Subscriptions-Billing
  • Pause/freeze: not offered. No subscription pause or freeze option is documented in Flo's official help center. Users must fully cancel and re-subscribe.
  • Account/data deletion: Account and all associated data can be permanently deleted in-app via Avatar > Privacy Settings > Delete Account. The action is irreversible. Users can also email [email protected]. Flo's privacy policy states deletion of personal identifiers is immediate, with full removal from backup systems within 90 days. https://help.flo.health/hc/en-us/articles/360042567131-How-can-I-delete-my-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Flo — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/flo-us (CC BY-SA 4.0).

See Flo in the full index -> · How we score · Open data