Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Flo's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Fitness & gym · US

How hard is it to cancel Flo?

Flo scores 66/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Flo Premium subscriptions are managed through the platform where they were purchased: iOS subscribers cancel via Apple device Settings > Subscriptions, Android subscribers cancel via Google Play > Payments & Subscriptions, and web subscribers (app.flo.health) cancel through the Flo app or web browser under Profile > Manage Subscription. A 24-hour notice before the billing period ends is required to avoid the next charge. Web subscription refunds are not self-service, users must contact Flo support with their account email and receipt; iOS and Android refunds are handled by Apple and Google respectively under their own policies. No subscription pause feature is offered.

How to cancel Flo

  • Channels: in-app, online (self-serve)
  • Official cancellation page: https://help.flo.health/hc/en-us/categories/360002651432-Subscriptions-Billing
  • Pause/freeze: not offered. No subscription pause or freeze option is documented in Flo's official help center. Users must fully cancel and re-subscribe.
  • Account/data deletion: Account and all associated data can be permanently deleted in-app via Avatar > Privacy Settings > Delete Account. The action is irreversible. Users can also email [email protected]. Flo's privacy policy states deletion of personal identifiers is immediate, with full removal from backup systems within 90 days. https://help.flo.health/hc/en-us/articles/360042567131-How-can-I-delete-my-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Flo, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/flo-us (CC BY-SA 4.0).

See Flo in the full index -> · How we score · Open data