Music & audio · KR
How hard is it to cancel FLO?
FLO scores 69/100 (grade C) for how clearly it documents cancellation in the KR, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve).
FLO documents cancellation in the app via the settings icon > My Account Management > current subscription > view details > Cancel Subscription; after scheduling cancellation, the service remains usable through the paid period and automatic billing stops from the next billing date. Plans tied to SK Telecom add-on services cannot be cancelled in the FLO app and must be handled through SKT. Unused subscriptions can be refunded through the FLO customer center within 7 days of purchase.
How to cancel FLO
- Channels: online (self-serve)
- Official cancellation page: https://www.music-flo.com/customer/faq
- Pause/freeze: not offered. No pause option; scheduling cancellation keeps access through the paid period and stops billing from the next cycle.
- Refund policy: https://www.music-flo.com/customer/faq
- Account/data deletion: Cancellation ends the subscription only; account/data deletion is handled separately under FLO's privacy policy. https://www.music-flo.com/policy/privacy
Evidence
- FLO customer center - cancellation/refund FAQ (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “FLO, Cancellation Friction Index (KR).” CES-1.1. https://www.cancelatlas.com/c/flo-kr (CC BY-SA 4.0).