Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Fitness First Australia's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Gym & fitness · AU

How hard is it to cancel Fitness First Australia?

Fitness First Australia scores 68/100 (grade C) for how clearly it documents cancellation in the AU — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, in person, letter.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Fitness First Australia members cancel by speaking to staff at reception in their home club, calling the home club on 1300 55 77 99, or sending a written request to the home club; there is no online or in-app cancellation path. A 30-day notice period applies (14 days in the ACT and SA), and any instalments falling due during the notice window remain payable. New members get a 7-business-day cooling-off period with a full refund less a reasonable admin fee (the fee is waived if access cards and merchandise are returned within 7 days). Cancelling within a minimum term incurs early-termination fees of roughly $195-$395 depending on the remaining term and tier, while upfront memberships can be refunded for the unexpired portion less cancellation fees. Members can also freeze for up to 4 weeks per calendar year at $5/week via the app.

How to cancel Fitness First Australia

  • Channels: phone, in person, letter
  • Official cancellation page: https://www.fitnessfirst.com.au/terms-and-conditions/
  • Pause/freeze: available — "Time Freeze" allows a freeze of up to 4 weeks per calendar year at $5/week (minimum 2 weeks per request), requested at least 3 days before the start date and available via the Fitness First app; while in a minimum term a freeze does not count as a full payment toward the agreement period.
  • Account/data deletion: Personal information is handled under the Fitness First privacy policy in line with Australian Privacy Principles, including access and correction rights. https://www.fitnessfirst.com.au/privacy-policy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Fitness First Australia — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/fitness-first-au (CC BY-SA 4.0).

See Fitness First Australia in the full index -> · How we score · Open data