How hard is it to cancel Firstleaf?

Firstleaf members can cancel their wine club subscription online by navigating to My Account → Membership Plan → Cancel Membership, or by calling Member Experience at 1-800-461-7203 (Mon–Fri 6am–4pm PT, Sat–Sun 6am–3pm PT). Cancellations must be made at least 48 hours before the next scheduled order processing date to avoid that shipment. No cancellation fee applies, but credits and benefits expire immediately upon cancellation; a $25 restocking fee applies to orders cancelled after processing. A satisfaction guarantee allows members to request bottle or store credits within 30 days of delivery at the company's discretion.

How to cancel Firstleaf

• Channels: online (self-serve), phone
• Official cancellation page: https://help.firstleaf.com/hc/en-us/articles/220132868-What-If-I-Want-to-Cancel-My-Membership-Subscription-
• Pause/freeze: available — Members can pause their subscription via account settings (Club Settings → Membership Plan → Manage). Skipping individual orders is also available. No stated maximum pause duration in public documentation.
• Account/data deletion: Data deletion requests accepted by phone (1-800-461-7203) or email ([email protected]). Identity verification required (name, email, phone, address, last 4 digits of card). Rights available to residents of eligible US states under applicable state privacy laws.

Evidence

• {'title': 'What If I Want to Cancel My Membership/Subscription? – Firstleaf Help Center (accessed 2026-06-06)', 'url': 'https://help.firstleaf.com/hc/en-us/articles/220132868-What-If-I-Want-to-Cancel-My-Membership-Subscription-'}
• {'title': 'Terms of Service – Firstleaf (accessed 2026-06-06)', 'url': 'https://www.firstleaf.com/terms'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Firstleaf — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/firstleaf (CC BY-SA 4.0).

See Firstleaf in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/firstleaf"><img src="https://www.cancelatlas.com/share/badges/firstleaf.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>