Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Firstbase (firstbase.io)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

57/ 100 · C

Business formation & legal · US

How hard is it to cancel Firstbase (firstbase.io)?

Firstbase (firstbase.io) scores 57/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via email.

Last reviewed 2026-06-12 · Documented-Policy tier · grade C

Cancellation is not self-serve: you must create a support ticket / email [email protected] with written notice (and, for Mailroom/Agent services, proof of a change of mailing address or appointment of a new registered agent) at least ten (10) business days before the subscription renewal date. You keep access for the remaining period in the current term. All subscription fees are non-refundable and no credit is given for partially used periods. A limited 7-day money-back guarantee applies only to Firstbase Start (incorporation) in cases where the service cannot be fulfilled or where Firstbase controls the outcome; once company details are confirmed, refunds are no longer available.

How to cancel Firstbase (firstbase.io)

  • Channels: email
  • Official cancellation page: https://www.firstbase.io/terms
  • Pause/freeze: not offered. No pause/freeze documented; access continues to the end of the current subscription term after cancellation.
  • Refund policy: https://www.firstbase.io/terms
  • Account/data deletion: Handled by support ([email protected]) / a support ticket; as a formation + registered-agent + compliance service, certain records are retained per legal/regulatory requirements.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Firstbase (firstbase.io), Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/firstbase (CC BY-SA 4.0).

See Firstbase (firstbase.io) in the full index -> · How we score · Open data