Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Fireworks AI's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

58/ 100 · C

AI tools · US

How hard is it to cancel Fireworks AI?

Fireworks AI scores 58/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-10 · Documented-Policy tier · grade C

Fireworks AI operates primarily on a prepaid credits model (no traditional subscription tiers for self-serve). To cancel/close an account, users must email [email protected] with their account ID and a clear deletion request after settling unpaid invoices and terminating running deployments. The ToS also states cancellation can be done via the Service's built-in features with at least 3 days' notice before the next billing cycle. Subscriptions auto-renew unless canceled. No refunds are provided for unused credits, unused subscription time, or pre-payments, explicitly stated in ToS. Refunds are only available for demonstrably improper charges (contact [email protected]). Account closure requires email to support; there is no clearly surfaced one-click in-app cancel button documented publicly.

How to cancel Fireworks AI

  • Channels: online (self-serve), email
  • Official cancellation page: https://fireworks.ai/terms-of-service
  • Pause/freeze: not offered. No formal pause feature. Usage automatically halts when prepaid credits are exhausted and auto top-up is disabled, effectively a self-managed pause by not recharging credits.
  • Account/data deletion: Users can request account deletion via the account settings page or by emailing [email protected] with their account ID and a clear deletion request. Fireworks aims to delete personal information from servers within 30 days. GDPR (EEA/UK) and CCPA (California) rights are explicitly stated. GDPR representative: https://fireworksaiinc.gdprlocal.com/eu https://fireworks.ai/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Fireworks AI, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/fireworks-ai (CC BY-SA 4.0).

See Fireworks AI in the full index -> · How we score · Open data