News & publishing · US
How hard is it to cancel Financial Times?
Financial Times scores 63/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email, in-app.
Digital subscribers can cancel online via My Account > Settings & Account > Cancel Subscription, or by contacting customer care by phone (+1 855 685 2372), live chat, or email; cancellation takes effect at the end of the current billing period with no refund for unused digital access. Print subscribers must contact customer care by phone or email to cancel, and have a 14-day right to cancel from first delivery with a full refund minus the cost of newspapers already received. App-store subscribers (iOS/Android) must cancel through Apple or Google directly. No documented pause option exists for digital subscriptions, though print delivery can be suspended with 3 business days notice.
How to cancel Financial Times
- Channels: online (self-serve), phone, email, in-app
- Official cancellation page: https://help.ft.com/faq/cancellations-and-refunds/how-do-i-cancel-my-subscription/
- Pause/freeze: available — Print delivery suspension is available with 3 business days notice; no documented pause option for digital-only subscriptions.
- Refund policy: https://help.ft.com/faq/cancellations-and-refunds/how-do-i-cancel-my-subscription/
- Account/data deletion: Account/data deletion is handled via a written request to Financial Times privacy team ([email protected] or via help.ft.com contact form); no self-serve deletion portal. FT retains data as required by applicable law. https://help.ft.com/legal-privacy/privacy-policy/
Evidence
- {'title': 'Financial Times Help Centre — Cancellations and Refunds (accessed 2026-06-05)', 'url': 'https://help.ft.com/faq/cancellations-and-refunds/how-do-i-cancel-my-subscription/'}
- {'title': 'How To Cancel Your Financial Times Subscription | GoodTrust (accessed 2026-06-05)', 'url': 'https://mygoodtrust.com/articles/how-to-cancel-your-financial-times-subscription'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Financial Times — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/financial-times (CC BY-SA 4.0).
See Financial Times in the full index -> · How we score · Open data