How hard is it to cancel Fi?

Fi members can cancel their GPS dog collar subscription at any time via the self-serve portal at memberships.fitracking.com/manage or through the Fi mobile app, and also by phone or chat. All Series 3 membership plans carry a minimum 6-month commitment, meaning cancellation is not available until that period is completed. No pro-rated refunds are issued for the unused portion of a billing cycle; service continues through the end of the paid period. A pause option is available once per membership for month-to-month Series 3 customers who have completed their 6-month commitment, pushing the next billing date out by one month.

How to cancel Fi

• Channels: online (self-serve), in-app, phone
• Official cancellation page: https://support.tryfi.com/hc/en-us/articles/20628900437267-Cancel-a-Fi-Membership
• Pause/freeze: available — Pause is available for Fi Series 3 customers on a month-to-month plan who have completed the full 6-month commitment period. Pausing pushes the next billing date out by one month (no charge during pause). The pause can only be applied once per membership and must be initiated before the upcoming renewal date via memberships.fitracking.com/manage or the Fi App cancellation flow.
• Account/data deletion: Fi allows users to request deletion of personal information collected about them. Users can also delete their Fi account via the app (support article: support.tryfi.com/hc/en-us/articles/23775134115347). Deletion requests can be submitted by contacting [email protected] or through the privacy policy contact method at fitracking.com/privacypolicy. https://fitracking.com/privacypolicy/

Evidence

• {'title': 'Cancel a Fi Membership – Help Center (accessed 2026-06-06)', 'url': 'https://support.tryfi.com/hc/en-us/articles/20628900437267-Cancel-a-Fi-Membership'}
• {'title': 'Pause a Fi Membership – Help Center (accessed 2026-06-06)', 'url': 'https://support.tryfi.com/hc/en-us/articles/13840307832979-Pause-a-Fi-Membership'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Fi — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/fi-us (CC BY-SA 4.0).

See Fi in the full index -> · How we score · Open data

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