How hard is it to cancel felix mobile?

felix is a month-to-month subscription with no lock-in and no exit fees; you cancel any time in the felix Mobile app (chat support available). Service continues until the end of the current monthly billing cycle, and already-paid charges are not refunded (a 7-Day Happiness Guarantee refunds the first month's charge for new customers within 7 days of activation). To keep a number, port out via the new carrier (Australia: direct number transfer, no PAC); if a number is not transferred within 5 business days of a port claim the subscription is terminated. Unused data-bank data is forfeited on cancellation.

How to cancel felix mobile

• Channels: online (self-serve), live chat
• Official cancellation page: https://felixmobile.com.au/terms-policies/short-form-terms-and-conditions
• Pause/freeze: not offered. No pause. Subscription is month-to-month; cancellation takes effect at the end of the current monthly Subscription billing cycle.
• Refund policy: https://felixmobile.com.au/terms-policies/short-form-terms-and-conditions
• Account/data deletion: Account data handled per felix/TPG privacy policy. On cancellation, unused data bank and any account discounts are forfeited. https://felixmobile.com.au/terms-policies/privacy-policy

Evidence

• felix terms and conditions (short form)
• Can I bring my current number over to felix? - felix Mobile Help
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “felix mobile, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/felix-mobile-au (CC BY-SA 4.0).

See felix mobile in the full index -> · How we score · Open data

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