How hard is it to cancel felix mobile?

felix is a month-to-month subscription with no lock-in and no exit fees; you cancel any time in the felix Mobile app (chat support available). Service continues until the end of the current monthly billing cycle, and already-paid charges are not refunded (a 7-Day Happiness Guarantee refunds the first month's charge for new customers within 7 days of activation). To keep a number, port out via the new carrier (Australia: direct number transfer, no PAC); if a number is not transferred within 5 business days of a port claim the subscription is terminated. Unused data-bank data is forfeited on cancellation.

How to cancel felix mobile

• Channels: online (self-serve), live chat
• Official cancellation page: https://felixmobile.com.au/terms-policies/short-form-terms-and-conditions
• Pause/freeze: not offered. No pause. Subscription is month-to-month; cancellation takes effect at the end of the current monthly Subscription billing cycle.
• Refund policy: https://felixmobile.com.au/terms-policies/short-form-terms-and-conditions
• Account/data deletion: Account data handled per felix/TPG privacy policy. On cancellation, unused data bank and any account discounts are forfeited. https://felixmobile.com.au/terms-policies/privacy-policy

Evidence

• felix terms and conditions (short form)
• Can I bring my current number over to felix? - felix Mobile Help
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “felix mobile — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/felix-mobile-au (CC BY-SA 4.0).

See felix mobile in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/felix-mobile-au"><img src="https://www.cancelatlas.com/share/badges/felix-mobile-au.svg" alt="Cancel Atlas — Grade A" width="232" height="52"></a>