How hard is it to cancel Felix Health?

Felix Health states subscriptions can be cancelled at any time through the Felix account or by contacting the Customer Service team, so cancellation channels are clearly disclosed and include a self-serve in-account option. Cancellation takes effect at the end of the current billing period. Refund terms are disclosed: the current-year subscription fee becomes non-refundable once a Felix healthcare practitioner has completed the assessment, and gifted subscriptions can be cancelled but are non-refundable. Account/data deletion is handled via written request to [email protected] or in-app chat, with a 30-day response window and legally-required medical-record retention. Terms and Privacy Policy are publicly posted on the felixforyou.ca site.

How to cancel Felix Health

• Channels: in_account, email
• Official cancellation page: https://www.felixforyou.ca/terms-of-use/
• Pause/freeze: not offered. No subscription pause/hold documented; the documented path is cancellation (in-account or via Customer Service), not pausing.
• Refund policy: https://www.felixforyou.ca/terms-of-use/
• Account/data deletion: Users may delete their Felix account or specific account information by written request to [email protected] or via in-app chat; Felix responds within 30 days. Certain medical records are retained by law per a province-specific Medical Record Retention Schedule. https://www.felixforyou.ca/privacy-policy

Evidence

• Terms of Use | Felix Health (accessed 2026-06-16)
• Privacy Policy | Felix Health (accessed 2026-06-16)
• Frequently Asked Questions | Felix Health (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Felix Health, Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/felix-ca (CC BY-SA 4.0).

See Felix Health in the full index -> · How we score · Open data

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