Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Fastweb's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Telecom & ISP · IT

How hard is it to cancel Fastweb?

Fastweb scores 66/100 (grade C) for how clearly it documents cancellation in the IT — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, postal mail, in person, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Fastweb customers can cancel at any time via the MyFastweb online portal, by phone (192193), in-person at a Fastweb store, or by PEC/registered mail with at least 30 days' notice. A deactivation fee equal to one month's subscription (approximately €29.95) applies to standard cancellations; for contracts concluded remotely, a 14-day (extended by Fastweb to 30-day) right of withdrawal applies with no fees. If Fastweb modifies contract terms, customers may cancel penalty-free within 60 days of notification, per AGCOM Italian consumer rules. Equipment (modem, Wi-Fi Booster, NeXXt) must be returned within 45 days of deactivation or a penalty of up to €250 is charged.

How to cancel Fastweb

  • Channels: online (self-serve), phone, postal mail, in person, email
  • Official cancellation page: https://www.fastweb.it/myfastweb/assistenza/guide/come-posso-gestire-la-mia-offerta/
  • Pause/freeze: not offered. No service pause or freeze option is documented on Fastweb's official pages. Customers may suspend due to non-payment but no voluntary pause product is offered.
  • Account/data deletion: Fastweb offers a GDPR data deletion/portability request form. After contract termination, data is retained up to 10 years per legal obligations. Customers can also contact [email protected] or [email protected] to exercise GDPR Article 17 erasure rights. https://www.fastweb.it/adsl-fibra-ottica/landing/gdpr-portabilita/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Fastweb — Cancellation Friction Index (IT).” CES-1.1. https://www.cancelatlas.com/c/fastweb-it (CC BY-SA 4.0).

See Fastweb in the full index -> · How we score · Open data