Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Fastweb's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Telecom & ISP · IT

How hard is it to cancel Fastweb?

Fastweb scores 66/100 (grade C) for how clearly it documents cancellation in the IT, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, postal mail, in person, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Fastweb customers can cancel at any time via the MyFastweb online portal, by phone (192193), in-person at a Fastweb store, or by PEC/registered mail with at least 30 days' notice. A deactivation fee equal to one month's subscription (approximately €29.95) applies to standard cancellations; for contracts concluded remotely, a 14-day (extended by Fastweb to 30-day) right of withdrawal applies with no fees. If Fastweb modifies contract terms, customers may cancel penalty-free within 60 days of notification, per AGCOM Italian consumer rules. Equipment (modem, Wi-Fi Booster, NeXXt) must be returned within 45 days of deactivation or a penalty of up to €250 is charged.

How to cancel Fastweb

  • Channels: online (self-serve), phone, postal mail, in person, email
  • Official cancellation page: https://www.fastweb.it/myfastweb/assistenza/guide/come-posso-gestire-la-mia-offerta/
  • Pause/freeze: not offered. No service pause or freeze option is documented on Fastweb's official pages. Customers may suspend due to non-payment but no voluntary pause product is offered.
  • Account/data deletion: Fastweb offers a GDPR data deletion/portability request form. After contract termination, data is retained up to 10 years per legal obligations. Customers can also contact [email protected] or [email protected] to exercise GDPR Article 17 erasure rights. https://www.fastweb.it/adsl-fibra-ottica/landing/gdpr-portabilita/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Fastweb, Cancellation Friction Index (IT).” CES-1.1. https://www.cancelatlas.com/c/fastweb-it (CC BY-SA 4.0).

See Fastweb in the full index -> · How we score · Open data