Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Fastmail's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Software & SaaS · AU

How hard is it to cancel Fastmail?

Fastmail scores 82/100 (grade B) for how clearly it documents cancellation in the AU, a clearly documented cancellation policy. Cancellation is available via online (self-serve).

Last reviewed 2026-06-10 · Documented-Policy tier · grade B

Fastmail provides a fully self-serve online cancellation at Settings → Billing & Plan → 'Learn more and cancel this plan' → 'Confirm cancellation'. Cancellation is effective at the end of the current billing cycle, the account remains usable until expiry. No refunds are offered for unused subscription time. Users can undo cancellation before the expiry date. An immediate hard-delete option is also available in the same Billing & Plan screen. Data is permanently deleted 7 days after account closure. Downgrading to a lower plan is also self-serve via the same settings area, with unused credit applied to the new plan. No phone, email, or chat channel is required to cancel.

How to cancel Fastmail

  • Channels: online (self-serve)
  • Official cancellation page: https://www.fastmail.help/hc/en-us/articles/1500000277342
  • Pause/freeze: not offered. No pause or freeze option is documented. Users may downgrade to a lower paid plan (Basic) or cancel outright; there is no subscription hold/pause feature.
  • Refund policy: https://www.fastmail.com/policies/terms-of-service/
  • Account/data deletion: After cancellation the account remains active until the end of the billing period, then data is permanently deleted after 7 days. Immediate deletion is available via Settings → Billing & Plan → 'Learn more and delete all data'. Users can also download/export all data before deletion. Fastmail states GDPR rights apply to all users regardless of location; data purge timelines range from 37 days to 1 year after closure depending on account age and closure type. https://www.fastmail.com/about/privacy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Fastmail, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/fastmail (CC BY-SA 4.0).

See Fastmail in the full index -> · How we score · Open data

Earned it? Show your grade

Fastmail grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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