Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Fastmail's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Software / SaaS · AU

How hard is it to cancel Fastmail?

Fastmail scores 82/100 (grade B) for how clearly it documents cancellation in the AU — a clearly documented cancellation policy. Cancellation is available via online (self-serve).

Last reviewed 2026-06-10 · Documented-Policy tier · grade B

Fastmail provides a fully self-serve online cancellation at Settings → Billing & Plan → 'Learn more and cancel this plan' → 'Confirm cancellation'. Cancellation is effective at the end of the current billing cycle — the account remains usable until expiry. No refunds are offered for unused subscription time. Users can undo cancellation before the expiry date. An immediate hard-delete option is also available in the same Billing & Plan screen. Data is permanently deleted 7 days after account closure. Downgrading to a lower plan is also self-serve via the same settings area, with unused credit applied to the new plan. No phone, email, or chat channel is required to cancel.

How to cancel Fastmail

  • Channels: online (self-serve)
  • Official cancellation page: https://www.fastmail.help/hc/en-us/articles/1500000277342
  • Pause/freeze: not offered. No pause or freeze option is documented. Users may downgrade to a lower paid plan (Basic) or cancel outright; there is no subscription hold/pause feature.
  • Refund policy: https://www.fastmail.com/policies/terms-of-service/
  • Account/data deletion: After cancellation the account remains active until the end of the billing period, then data is permanently deleted after 7 days. Immediate deletion is available via Settings → Billing & Plan → 'Learn more and delete all data'. Users can also download/export all data before deletion. Fastmail states GDPR rights apply to all users regardless of location; data purge timelines range from 37 days to 1 year after closure depending on account age and closure type. https://www.fastmail.com/about/privacy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Fastmail — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/fastmail (CC BY-SA 4.0).

See Fastmail in the full index -> · How we score · Open data

Earned it? Show your grade

Fastmail grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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