How hard is it to cancel Fastly?

Fastly documents a self-serve cancellation in which the account owner or a superuser deactivates and deletes all services and TLS certificates, then selects Cancel Account under Account > Company settings and confirms with a password; the account is billed for outstanding charges accrued through the cancellation day, and the Terms of Service state minimum commitments and fees are non-cancelable and non-refundable.

How to cancel Fastly

• Channels: online (self-serve)
• Official cancellation page: https://www.fastly.com/documentation/guides/account-info/billing/canceling-your-account/
• Pause/freeze: not offered.
• Refund policy: https://www.fastly.com/terms
• Account/data deletion: Account cancellation requires deactivating and deleting all services and removing TLS certificates and domains before closing the account; reactivation later requires contacting support. https://www.fastly.com/documentation/guides/account-info/billing/canceling-your-account/

Evidence

• Canceling your account | Fastly Documentation
• Fastly terms of service
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Fastly — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/fastly (CC BY-SA 4.0).

See Fastly in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/fastly"><img src="https://www.cancelatlas.com/share/badges/fastly.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>