How hard is it to cancel Factory (Droid)?

Factory (the AI coding agent Droid, by The San Francisco AI Factory, Inc.) offers self-serve individual plans (Pro $20/mo, Plus $100/mo, Max $200/mo) managed in-app under account Settings, with a billing page at app.factory.ai/settings/billing (auth-gated) where you can change or cancel your plan. There is no public help-center article walking through cancellation. The official Terms of Service is the only public Factory page that addresses cancellation: subscriptions auto-renew for additional terms of equal duration unless either party requests termination at least 30 days before the end of the current term, and upon termination the customer must stop using the Service and delete Factory's proprietary materials. The Terms do not state any refund or proration policy, so no refund is implied for unused time. Usage can be monitored in Settings > Usage or via the /limits command. The 30-day-notice language reads as order-form/enterprise oriented; self-serve monthly plans are expected to be cancelable from the in-app billing settings, but Factory does not publish step-by-step self-serve cancellation, refund, or account-deletion documentation.

How to cancel Factory (Droid)

• Channels: online (self-serve), email
• Official cancellation page: https://factory.ai/terms-of-service
• Pause/freeze: not offered. No pause or subscription-freeze option is documented on Factory's official pricing/docs or Terms of Service. Plans (Pro $20/mo, Plus $100/mo, Max $200/mo) can be upgraded/downgraded or canceled, but no hold/freeze is described.
• Account/data deletion: No dedicated self-serve account-deletion flow or GDPR/CCPA data-deletion procedure is documented in Factory's official docs. The Terms of Service only state that upon termination the customer must cease use and delete Factory Proprietary Information from its systems; it does not describe deletion of the customer's own account data. Data-deletion requests would go through support (privacy contact via factory.ai).

Evidence

• {'title': 'Factory Terms of Service (accessed 2026-06-06)', 'url': 'https://factory.ai/terms-of-service'}
• {'title': 'Plans & Pricing - Factory Documentation (accessed 2026-06-06)', 'url': 'https://docs.factory.ai/pricing'}
• {'title': 'Factory Pricing (accessed 2026-06-06)', 'url': 'https://factory.ai/pricing'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Factory (Droid) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/factory-droid (CC BY-SA 4.0).

See Factory (Droid) in the full index -> · How we score · Open data