Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Factor's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Meal kits & food · US

How hard is it to cancel Factor?

Factor scores 76/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email, phone.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Factor subscriptions can be cancelled online via Account Dashboard → Settings → Meals → Cancel Subscription, by email to [email protected], or by phone at 1-888-573-5727. Cancellation must be completed before the weekly lock deadline (5 days before delivery, e.g. Wednesday 9:59 PM ET for Mon/Tue deliveries) or the upcoming box will be charged and shipped. No prorated refund is issued for the current subscription week; the subscription simply does not renew after the current week ends. A pause option is available at no charge for any unprocessed week.

How to cancel Factor

  • Channels: online (self-serve), email, phone
  • Official cancellation page: https://business.factormeals.com/pages/terms-conditions
  • Pause/freeze: available, Subscribers can pause deliveries via Account Dashboard → Settings → Meals → Skip/Pause; no charge is applied for any paused week, but the pause cannot be applied to already-locked orders.
  • Account/data deletion: Factor supports data deletion requests under CCPA; current customers can verify identity by logging in and submitting a request, while former customers can contact 1-888-573-5727 or [email protected]. Account termination results in deletion of the password and all related files and content. https://www.factor75.com/about/ccpa

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Factor, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/factor (CC BY-SA 4.0).

See Factor in the full index -> · How we score · Open data

Earned it? Show your grade

Factor grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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