AI tools · US
How hard is it to cancel Extend?
Extend scores 12/100 (grade F) for how clearly it documents cancellation in the US — an opaque or largely undisclosed cancellation policy. Cancellation is available via email, live chat.
Extend offers a free Pay-As-You-Go plan (no recurring subscription; credits purchased as needed) and a Scale plan at $500/month. No self-serve cancellation button or dedicated cancellation help page is published. The Terms & Conditions reference that either party may terminate upon written notice for breach (15-day cure period), and that production/commercial use requires a separate written agreement. Scale plan customers appear to cancel via their private Slack support channel or by contacting Extend directly. No refund policy is published on any official page. Upon termination, access to the platform ends immediately. Data deletion requests should be sent to [email protected].
How to cancel Extend
- Channels: email, live chat
- Official cancellation page: https://www.extend.ai/terms-conditions
- Pause/freeze: not offered. No pause or freeze option documented on any official page.
- Account/data deletion: Users may request erasure of personal data by emailing [email protected]. California residents should include 'California Request to Delete' in the subject line. Extend states it will honor such requests as required under applicable data protection rules. Cached copies may persist after deletion. https://www.extend.ai/privacy
Evidence
- {'title': 'Terms & Conditions | Extend (accessed 2026-06-11)', 'url': 'https://www.extend.ai/terms-conditions'}
- {'title': 'AI Document Processing & OCR Pricing Plans | Extend (accessed 2026-06-11)', 'url': 'https://www.extend.ai/pricing'}
- {'title': 'Privacy Policy | Extend (accessed 2026-06-11)', 'url': 'https://www.extend.ai/privacy'}
- Last reviewed 2026-06-11 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Extend — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/extend-ai (CC BY-SA 4.0).