Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly ExpertFlyer's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Travel subscriptions · US

How hard is it to cancel ExpertFlyer?

ExpertFlyer scores 82/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve).

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

To cancel an ExpertFlyer subscription, the user logs in, clicks the My Account link, opens the Subscription tab, sets the Renewal Type to No Renewal, and clicks Save; email or phone requests do not count as cancellation. New first-time accounts get a 5-day free trial and are not billed if cancelled within those 5 days; otherwise billing begins on the 5th day and renews monthly or yearly automatically. The Service is billed in advance and is non-refundable, with no refunds or credits for partial months or years, upgrade/downgrade refunds, or unused months on an open account. Cancellation before the period ends takes effect at the end of the current paid period, with no further charge.

How to cancel ExpertFlyer

  • Channels: online (self-serve)
  • Official cancellation page: https://www.expertflyer.com/terms
  • Pause/freeze: not offered. No pause option is documented; users can upgrade/downgrade during the trial and otherwise set Renewal Type to No Renewal to stop billing.
  • Refund policy: https://www.expertflyer.com/terms
  • Account/data deletion: No standalone data-deletion procedure was confirmed in the cited Terms of Service; the Terms cover account, subscription, and billing handling only. https://www.expertflyer.com/terms

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “ExpertFlyer — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/expertflyer (CC BY-SA 4.0).

See ExpertFlyer in the full index -> · How we score · Open data

Earned it? Show your grade

ExpertFlyer grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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