How hard is it to cancel Etisalat (e&)?

Etisalat (e&) customers can cancel postpaid mobile accounts via the e& UAE app or website virtual assistant, by calling 101 or 800 6665, or by visiting an e& store in person; SMS cancellation applies only to individual add-on packs. Full account cancellation requires clearing all exit charges first: early termination before the minimum commitment period incurs a fee equal to one month's rental or AED 1,000, whichever is lower (contract plans carry per-month exit fees). No refunds are given on prepaid or Internet Calling Plan rentals once cancelled. Customers leaving the UAE are advised to initiate cancellation at least 48 hours before departure, and a final bill may follow to capture any outstanding roaming charges.

How to cancel Etisalat (e&)

• Channels: phone, in-app, online (self-serve), in person
• Official cancellation page: https://www.eand.ae/en/c/support/mobile/postpaid/account-cancellation/request-creation.html
• Pause/freeze: not offered. No customer-initiated line pause or freeze is offered. A Start/Stop Data add-on (*777*1# / *777*2#) lets customers toggle mobile data, but this is not a full service suspension. Involuntary suspension occurs for non-payment after 15 days.
• Account/data deletion: Customers may request erasure of personal data under UAE Data Protection Law by contacting e&'s Data Privacy Officer at [email protected]. Data is retained as long as necessary for business and regulatory purposes; the right to erasure does not apply where processing is required to establish or defend legal claims. https://www.etisalat.ae/en/contact-us/privacy-notice.html

Evidence

• {'title': 'e& UAE — Account Cancellation: Request Creation (accessed 2026-06-06)', 'url': 'https://www.eand.ae/en/c/support/mobile/postpaid/account-cancellation/request-creation.html'}
• {'title': 'e& UAE — Leaving UAE (accessed 2026-06-06)', 'url': 'https://www.eand.ae/en/c/mobile/leaving-uae.html'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Etisalat (e&) — Cancellation Friction Index (AE).” CES-1.1. https://www.cancelatlas.com/c/etisalat-ae (CC BY-SA 4.0).

See Etisalat (e&) in the full index -> · How we score · Open data