How hard is it to cancel Equifax (equifax.com)?

You may cancel a subscription-based product at any time, but there is no self-serve cancel — you must contact the Customer Care Team by phone (1-866-807-7461, 8:00 a.m.–3:00 a.m. ET, seven days a week). Memberships auto-renew indefinitely without further action, and free trials convert to paid unless cancelled before the trial ends; for monthly products you must cancel before the next cycle to avoid the next charge. Fee increases apply unless you cancel before the effective date.

How to cancel Equifax (equifax.com)

• Channels: phone
• Official cancellation page: https://www.equifax.com/terms/
• Pause/freeze: not offered. No pause/freeze documented; memberships auto-renew indefinitely without further action until cancelled, and free trials convert to paid unless cancelled.
• Refund policy: https://www.equifax.com/terms/
• Account/data deletion: Account/data handled per the privacy policy.

Evidence

• {'title': 'Equifax | Terms of Use — Product Cancellation and Refunds (accessed 2026-06-13)', 'url': 'https://www.equifax.com/terms/'}
• Last reviewed 2026-06-13 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Equifax (equifax.com) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/equifax (CC BY-SA 4.0).

See Equifax (equifax.com) in the full index -> · How we score · Open data