Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly eprimo's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Energy & utilities · DE

How hard is it to cancel eprimo?

eprimo scores 68/100 (grade C) for how clearly it documents cancellation in the DE, a partially documented cancellation policy with notable gaps. Cancellation is available via email, online (self-serve).

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

eprimo (RWE-owned German discount brand) grants a statutory 14-day right of withdrawal (Widerruf) for electricity and gas contracts concluded by letter, email, phone, online, or off-premises (doorstep), with no reason required. The withdrawal must be sent to eprimo GmbH, Flughafenstrasse 20, 63263 Neu-Isenburg, and the 14-day clock only starts once the consumer has been properly informed of the withdrawal right. After a valid withdrawal eprimo refunds all payments already made, including delivery costs, within 14 days of receiving the notice. Ordinary termination (Kuendigung) follows the contract notice period; switching is typically handled by the new supplier.

How to cancel eprimo

  • Channels: email, online (self-serve)
  • Official cancellation page: https://www.kuendigung.org/eprimo-widerruf/
  • Pause/freeze: not offered. No pause option; consumers terminate (Kuendigung) or withdraw (Widerruf) the eprimo supply contract.
  • Refund policy: https://www.kuendigung.org/eprimo-widerruf/
  • Account/data deletion: Personal data handled under eprimo Datenschutz / EU GDPR; requests via eprimo data-protection contact. https://www.eprimo.de/datenschutz

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “eprimo, Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/eprimo-de (CC BY-SA 4.0).

See eprimo in the full index -> · How we score · Open data