Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly eprimo's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Energy & utilities · DE

How hard is it to cancel eprimo?

eprimo scores 68/100 (grade C) for how clearly it documents cancellation in the DE — a partially documented cancellation policy with notable gaps. Cancellation is available via email, online (self-serve).

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

eprimo (RWE-owned German discount brand) grants a statutory 14-day right of withdrawal (Widerruf) for electricity and gas contracts concluded by letter, email, phone, online, or off-premises (doorstep), with no reason required. The withdrawal must be sent to eprimo GmbH, Flughafenstrasse 20, 63263 Neu-Isenburg, and the 14-day clock only starts once the consumer has been properly informed of the withdrawal right. After a valid withdrawal eprimo refunds all payments already made, including delivery costs, within 14 days of receiving the notice. Ordinary termination (Kuendigung) follows the contract notice period; switching is typically handled by the new supplier.

How to cancel eprimo

  • Channels: email, online (self-serve)
  • Official cancellation page: https://www.kuendigung.org/eprimo-widerruf/
  • Pause/freeze: not offered. No pause option; consumers terminate (Kuendigung) or withdraw (Widerruf) the eprimo supply contract.
  • Refund policy: https://www.kuendigung.org/eprimo-widerruf/
  • Account/data deletion: Personal data handled under eprimo Datenschutz / EU GDPR; requests via eprimo data-protection contact. https://www.eprimo.de/datenschutz

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “eprimo — Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/eprimo-de (CC BY-SA 4.0).

See eprimo in the full index -> · How we score · Open data