Telecom & ISP · CL
How hard is it to cancel Entel?
Entel scores 68/100 (grade C) for how clearly it documents cancellation in the CL — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, phone, in person.
Cancellation ("dar de baja") can be requested online via Mi Entel portal or the Entel app (Desactivación de servicio → Descontratación de plan), by phone at 103/600 3600 103, by WhatsApp, or in-store; only the account holder may request it. Chilean law requires Entel to process and execute the cancellation within 24 business hours of the request. Billing is prorated: a partial invoice covers only the days the service was active in the final month, and advance-paid fixed charges are refunded proportionally within 10 business days (debit/cash) or 72 business hours (credit card). A temporary suspension option exists (3–9 months, CLP $15,000/number) for customers with a clean payment record and at least 6 months of contract history.
How to cancel Entel
- Channels: online (self-serve), in-app, phone, in person
- Official cancellation page: https://ayuda.entel.cl/hc/es-419/articles/4415567748243-C%C3%B3mo-solicitar-la-cancelaci%C3%B3n-de-una-l%C3%ADnea-m%C3%B3vil-o-l%C3%ADnea-hogar-con-instalaci%C3%B3n
- Pause/freeze: available — Transitory suspension available for 3–9 months at CLP $15,000 per number. Requires no outstanding debt and contract must be at least 6 months old. Requestable by phone (103 / 600 3600 103) or in-store. Fixed charges are waived during suspension.
- Account/data deletion: Customers may request deletion of personal data under Chilean Law 19.628 via an online Privacy Rights Form, by email to [email protected], through Mi Entel portal/app, or in-store. No specific post-cancellation retention timeline is published; Entel states data is kept no longer than necessary for service and legal obligations (commercial communications data cited at up to 5 years). https://www.entel.cl/legales/derechos-privacidad
Evidence
- {'title': 'Cómo solicitar la cancelación de una línea móvil o línea hogar con instalación – Centro de Ayuda Entel (accessed 2026-06-06)', 'url': 'https://ayuda.entel.cl/hc/es-419/articles/4415567748243-C%C3%B3mo-solicitar-la-cancelaci%C3%B3n-de-una-l%C3%ADnea-m%C3%B3vil-o-l%C3%ADnea-hogar-con-instalaci%C3%B3n'}
- {'title': 'Contrato de Suministro de Servicios Móvil – Entel (accessed 2026-06-06)', 'url': 'https://www.entel.cl/contratos/visualizador/contrato-de-suministro-de-servicios-movil'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Entel — Cancellation Friction Index (CL).” CES-1.1. https://www.cancelatlas.com/c/entel-cl (CC BY-SA 4.0).