How hard is it to cancel Entel?

Cancellation ("dar de baja") can be requested online via Mi Entel portal or the Entel app (Desactivación de servicio → Descontratación de plan), by phone at 103/600 3600 103, by WhatsApp, or in-store; only the account holder may request it. Chilean law requires Entel to process and execute the cancellation within 24 business hours of the request. Billing is prorated: a partial invoice covers only the days the service was active in the final month, and advance-paid fixed charges are refunded proportionally within 10 business days (debit/cash) or 72 business hours (credit card). A temporary suspension option exists (3-9 months, CLP $15,000/number) for customers with a clean payment record and at least 6 months of contract history.

How to cancel Entel

• Channels: online (self-serve), in-app, phone, in person
• Official cancellation page: https://ayuda.entel.cl/hc/es-419/articles/4415567748243-C%C3%B3mo-solicitar-la-cancelaci%C3%B3n-de-una-l%C3%ADnea-m%C3%B3vil-o-l%C3%ADnea-hogar-con-instalaci%C3%B3n
• Pause/freeze: available, Transitory suspension available for 3-9 months at CLP $15,000 per number. Requires no outstanding debt and contract must be at least 6 months old. Requestable by phone (103 / 600 3600 103) or in-store. Fixed charges are waived during suspension.
• Account/data deletion: Customers may request deletion of personal data under Chilean Law 19.628 via an online Privacy Rights Form, by email to [email protected], through Mi Entel portal/app, or in-store. No specific post-cancellation retention timeline is published; Entel states data is kept no longer than necessary for service and legal obligations (commercial communications data cited at up to 5 years). https://www.entel.cl/legales/derechos-privacidad

Evidence

• Cómo solicitar la cancelación de una línea móvil o línea hogar con instalación – Centro de Ayuda Entel (accessed 2026-06-06)
• Contrato de Suministro de Servicios Móvil – Entel (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Entel, Cancellation Friction Index (CL).” CES-1.1. https://www.cancelatlas.com/c/entel-cl (CC BY-SA 4.0).

See Entel in the full index -> · How we score · Open data