Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Eir's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

65/ 100 · C

Telecom & ISP · IE

How hard is it to cancel Eir?

Eir scores 65/100 (grade C) for how clearly it documents cancellation in the IE, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve), postal mail.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Eir requires 30 days' written or telephone notice to cancel any service (fixed, mobile, or broadband). Cancellation can be initiated by phone (1901 for fixed/broadband, 1905 for mobile) or via an online portal at eir.ie/cancellations_login.jsp, which requires an account number and a unique code supplied by eir, making it gated rather than freely self-serve. Within the EU 14-day cooling-off period for distance contracts, customers are entitled to a full refund, processed within 14 days. Early cancellation within a minimum contract term triggers an Early Cease Charge (ECC) calculated as the daily service rate multiplied by remaining contract days; no proration credit is offered outside the cooling-off window.

How to cancel Eir

  • Channels: phone, online (self-serve), postal mail
  • Official cancellation page: https://www.eir.ie/cancelling/
  • Pause/freeze: not offered. No pause or service freeze option is documented on eir's official support or help pages.
  • Account/data deletion: Customers can submit a right-to-erasure (GDPR) request via eir's Privacy Centre. A Subject Rights Request Form is available. Requests are handled by eir's Data Protection Office. https://www.eir.ie/privacycentre/mydata/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Eir, Cancellation Friction Index (IE).” CES-1.1. https://www.cancelatlas.com/c/eir-ie (CC BY-SA 4.0).

See Eir in the full index -> · How we score · Open data