Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Eir's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

65/ 100 · C

Telecom & ISP · IE

How hard is it to cancel Eir?

Eir scores 65/100 (grade C) for how clearly it documents cancellation in the IE — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve), postal mail.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Eir requires 30 days' written or telephone notice to cancel any service (fixed, mobile, or broadband). Cancellation can be initiated by phone (1901 for fixed/broadband, 1905 for mobile) or via an online portal at eir.ie/cancellations_login.jsp, which requires an account number and a unique code supplied by eir, making it gated rather than freely self-serve. Within the EU 14-day cooling-off period for distance contracts, customers are entitled to a full refund, processed within 14 days. Early cancellation within a minimum contract term triggers an Early Cease Charge (ECC) calculated as the daily service rate multiplied by remaining contract days; no proration credit is offered outside the cooling-off window.

How to cancel Eir

  • Channels: phone, online (self-serve), postal mail
  • Official cancellation page: https://www.eir.ie/cancelling/
  • Pause/freeze: not offered. No pause or service freeze option is documented on eir's official support or help pages.
  • Account/data deletion: Customers can submit a right-to-erasure (GDPR) request via eir's Privacy Centre. A Subject Rights Request Form is available. Requests are handled by eir's Data Protection Office. https://www.eir.ie/privacycentre/mydata/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Eir — Cancellation Friction Index (IE).” CES-1.1. https://www.cancelatlas.com/c/eir-ie (CC BY-SA 4.0).

See Eir in the full index -> · How we score · Open data