Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly eHarmony's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

65/ 100 · C

Dating apps · US

How hard is it to cancel eHarmony?

eHarmony scores 65/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, email, postal mail.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

eHarmony allows online self-service cancellation (turning off auto-renewal) via account settings under Data & Settings > Amend Subscription / Cancel Auto Renewal; mobile app subscribers must cancel through Apple App Store or Google Play settings directly. Cancellation stops future renewal but the current subscription runs to its full term-end with any pending installment payments still due. A 3-business-day cooling-off period applies for direct web purchases (cancel via email to [email protected] or written mail notice), with refunds processed within 10 days. Outside that window, refunds are not offered.

How to cancel eHarmony

  • Channels: online (self-serve), in-app, email, postal mail
  • Official cancellation page: https://support.eharmony.com/app/answers/detail/a_id/222/~/how-do-i-cancel-my-subscription
  • Pause/freeze: not offered. eHarmony does not offer a pause or freeze option; users can only hide their profile or cancel auto-renewal to let the subscription expire at period end.
  • Account/data deletion: Users without an active subscription can self-serve delete permanently via Data & Settings > Profile Status. Users with an active subscription must contact Customer Care to begin deletion. Deletion is irreversible, messages and matches are lost. No data retention period is disclosed. https://www.eharmony.com/tour/faq/how-do-i-delete-my-account/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “eHarmony, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/eharmony (CC BY-SA 4.0).

See eHarmony in the full index -> · How we score · Open data