How hard is it to cancel eHarmony?

eHarmony allows online self-service cancellation (turning off auto-renewal) via account settings under Data & Settings > Amend Subscription / Cancel Auto Renewal; mobile app subscribers must cancel through Apple App Store or Google Play settings directly. Cancellation stops future renewal but the current subscription runs to its full term-end with any pending installment payments still due. A 3-business-day cooling-off period applies for direct web purchases (cancel via email to [email protected] or written mail notice), with refunds processed within 10 days. Outside that window, refunds are not offered.

How to cancel eHarmony

• Channels: online (self-serve), in-app, email, postal mail
• Official cancellation page: https://support.eharmony.com/app/answers/detail/a_id/222/~/how-do-i-cancel-my-subscription
• Pause/freeze: not offered. eHarmony does not offer a pause or freeze option; users can only hide their profile or cancel auto-renewal to let the subscription expire at period end.
• Account/data deletion: Users without an active subscription can self-serve delete permanently via Data & Settings > Profile Status. Users with an active subscription must contact Customer Care to begin deletion. Deletion is irreversible — messages and matches are lost. No data retention period is disclosed. https://www.eharmony.com/tour/faq/how-do-i-delete-my-account/

Evidence

• {'title': 'How do I cancel my subscription? (Turn off Automatic Renewal) — eHarmony Support (accessed 2026-06-05)', 'url': 'https://support.eharmony.com/app/answers/detail/a_id/222/~/how-do-i-cancel-my-subscription'}
• {'title': 'How do I turn off automatic renewal? — eHarmony Support (accessed 2026-06-05)', 'url': 'https://support.eharmony.com/app/answers/detail/a_id/296/~/how-do-i-turn-off-automatic-renewal'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “eHarmony — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/eharmony (CC BY-SA 4.0).

See eHarmony in the full index -> · How we score · Open data