How hard is it to cancel Drift?

Drift (now part of Salesloft, governed by the laws of the Commonwealth of Massachusetts) sells subscriptions that auto-renew for successive terms of the same duration unless either party gives written notice of non-renewal at least 30 days before the current term expires. The Terms of Service do not document a self-serve online cancellation dashboard; cancellation is effected by written non-renewal notice. All subscription fees are non-refundable, with no refunds or credits for partial months, unused time, or charges already processed even if cancelled mid-period. No pause option is documented.

How to cancel Drift

• Channels: email
• Official cancellation page: https://www.salesloft.com/legal/drift/terms-of-service
• Pause/freeze: not offered. No pause option documented; subscriptions auto-renew unless non-renewal notice is given.
• Refund policy: https://www.salesloft.com/legal/drift/terms-of-service
• Account/data deletion: Not specifically documented on a public self-serve page; handled per the Salesloft/Drift terms and privacy policy. https://www.salesloft.com/legal/drift/terms-of-service

Evidence

• Drift Terms of Service (Salesloft) (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Drift — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/drift (CC BY-SA 4.0).

See Drift in the full index -> · How we score · Open data