How hard is it to cancel Drei (3 Austria)?

Drei Austria contracts can be cancelled via an online contact form, by post/mail, or in person at a Drei Shop; no fully automated self-serve cancel button exists in the customer portal. The notice period is one month regardless of the minimum contract term (binding period). Early termination before the minimum contract term is permitted but all charges continue to accrue until the end of the binding period with no proration or refund. Refund terms for standard end-of-term cancellations are not explicitly documented on the cancellation help pages.

How to cancel Drei (3 Austria)

• Channels: online (self-serve), phone, postal mail, in person
• Official cancellation page: https://www.drei.at/de/info/kuendigung/
• Pause/freeze: not offered. No pause or freeze option documented on the official Drei Austria website.
• Account/data deletion: Customers have a GDPR right to erasure. Master data is retained for up to 7 years post-contract due to statutory (tax law) retention requirements; traffic data is deleted after 3 months. Deletion requests can be submitted to [email protected], via the contact form, or by phone. https://www.drei.at/de/footernavigation/datenschutz/datenschutzerklaerung.html

Evidence

• {'title': 'Sie möchten Ihren Drei Vertrag kündigen? | Drei.at (accessed 2026-06-06)', 'url': 'https://www.drei.at/de/info/kuendigung/'}
• {'title': 'Wie lange ist die Kündigungsfrist? | Drei.at (accessed 2026-06-06)', 'url': 'https://www.drei.at/de/hilfe/vertrag/kuendigung/wie-lange-ist-kuendigungsfrist.html'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Drei (3 Austria) — Cancellation Friction Index (AT).” CES-1.1. https://www.cancelatlas.com/c/drei-at (CC BY-SA 4.0).

See Drei (3 Austria) in the full index -> · How we score · Open data