Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly DNSimple's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

86/ 100 · A

Web hosting & domains · US

How hard is it to cancel DNSimple?

DNSimple scores 86/100 (grade A) for how clearly it documents cancellation in the US — among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve).

Last reviewed 2026-06-18 · Documented-Policy tier · grade A

DNSimple subscriptions are cancelled online and self-serve from account settings: open the account switcher gear icon, go to the Billings and plans tab, scroll to the Unsubscribe section, click Unsubscribe and confirm with your account email, after which the card on file is no longer charged the monthly fee. Downgrades are made under Change plan, take effect at the end of the current billing cycle with no proration credit for the removed plan. If a payment fails the system retries weekly for 21 days and then cancels the account and stops all services; the documentation does not state any refund for unused time.

How to cancel DNSimple

  • Channels: online (self-serve)
  • Official cancellation page: https://support.dnsimple.com/articles/cancel-subscription/
  • Pause/freeze: not offered. DNSimple has no pause or hold. To stop paying you either Unsubscribe (stops the monthly subscription charge) or Change plan to a lower tier; the account and its domains remain unless you separately delete your user.
  • Account/data deletion: Unsubscribing stops billing but is not deletion: domains and DNS records stay in the account and can be reactivated. Deleting your user (User Settings, Delete user button, only available with no active subscriptions) permanently removes all domains, records and account information and is a separate self-serve action. https://support.dnsimple.com/articles/close-account/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “DNSimple — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/dnsimple (CC BY-SA 4.0).

See DNSimple in the full index -> · How we score · Open data

Earned it? Show your grade

DNSimple grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade A

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