Telecom & ISP · FI
How hard is it to cancel DNA?
DNA scores 64/100 (grade C) for how clearly it documents cancellation in the FI — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, phone, email, in person.
DNA Finland (a Telenor subsidiary) allows consumers to cancel subscriptions online via the Oma DNA self-service portal or app, by phone at 044 144 044 (Mon–Fri 08:00–18:00), by email to [email protected], or in person at a DNA store. Finnish law (KKV/Traficom) caps the notice period for ongoing contracts at a maximum of two weeks; DNA's general terms align with this. Customers continue to pay the monthly fee through the notice period with no proration refund documented. Distance-sale orders (online purchases) carry a separate 14-day withdrawal right under EU consumer law.
How to cancel DNA
- Channels: online (self-serve), in-app, phone, email, in person
- Official cancellation page: https://www.dna.fi/palveluiden-irtisanominen
- Pause/freeze: available — Temporary closure (tilapäinen sulku) is documented for business subscriptions; prepaid subscribers can activate a pause mode via self-service so the daily fee is not charged. Pause availability for consumer postpaid is not clearly documented on public pages.
- Account/data deletion: GDPR right to erasure is available via written request to [email protected] or by postal mail to DNA Oyj, Attn: Data Protection, PO Box 10, 01044 DNA, Finland. DNA verifies identity before processing. Billing and legal-obligation data may be retained; the right to erasure is not absolute. https://corporate.dna.fi/data-protection
Evidence
- {'title': 'Palveluiden irtisanominen | DNA (accessed 2026-06-05)', 'url': 'https://www.dna.fi/palveluiden-irtisanominen'}
- {'title': 'Duration and termination of a subscription – Finnish Competition and Consumer Authority KKV (accessed 2026-06-05)', 'url': 'https://www.kkv.fi/en/consumer-affairs/telephone-and-internet-subscriptions-postal-and-parcel-services/duration-and-termination-of-a-subscription/'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “DNA — Cancellation Friction Index (FI).” CES-1.1. https://www.cancelatlas.com/c/dna-fi (CC BY-SA 4.0).