How hard is it to cancel Digi Romania?

Customers can request contract termination (reziliere) by submitting a written request via email to [email protected], through Digi's online contact form (subject: 'Reziliere servicii'), by phone, or in person at a designated Digi service point (punct de prezenta) that handles rezilieri — no fully self-serve one-click online cancellation exists. Termination takes effect from the 1st day of the month following the month in which the request was registered, effectively requiring up to a 30-day notice period. There are no punitive cancellation fees under ANCOM rules and Law 193/2000, but customers who cancel before the minimum contract period (typically 12–24 months) must repay the value of any promotional benefits received (free months, free installation, discounted rates). Rented equipment (router, ONT, decoder, remote, power adapter) must be returned at a Digi service point at the time of the request or within days 1–7 of the following month.

How to cancel Digi Romania

• Channels: email, in person, online (self-serve), phone
• Official cancellation page: https://www.digi.ro/contracte-furnizare-servicii
• Pause/freeze: available — Service suspension is available via a formal addendum form (Act adițional de suspendare servicii, FORM 128 Ed1 Rev1), downloadable from digi.ro/contracte-furnizare-servicii. Duration and eligibility conditions are governed by the contract.
• Account/data deletion: Customers may submit a data erasure request to the Data Protection Officer via the online form at digi.ro/protectie-date, by email to [email protected], by phone at 031.400.44.40, or by post. The company must respond within one month. Account data is retained for 30 days after contract closure; invoices are kept per Law 36/2023. https://www.digi.ro/protectie-date

Evidence

• {'title': 'Contracte furnizare servicii Digi — formulare reziliere si suspendare (accessed 2026-06-06)', 'url': 'https://www.digi.ro/contracte-furnizare-servicii'}
• {'title': 'Puncte prezenta Digi — servicii disponibile inclusiv rezilieri (accessed 2026-06-06)', 'url': 'https://www.digi.ro/asistenta/puncte-prezenta'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Digi Romania — Cancellation Friction Index (RO).” CES-1.1. https://www.cancelatlas.com/c/digi-ro (CC BY-SA 4.0).

See Digi Romania in the full index -> · How we score · Open data