How hard is it to cancel Digi Spain (Digi Mobil)?

Digi Spain allows cancellation at any time across five channels (website, phone, email, postal mail, in-person at DIGI Store/Stand) with just 2 days' advance notice, and processes requests within 2 business days. Mobile lines carry no permanence commitment; fiber plans have a 3-12 month commitment period with a proportional early-termination penalty (max €100). A 14-day cooling-off period entitles customers to a full refund if cancelled within 14 days of contract signing. Fiber customers may request a temporary suspension (30-90 days, €0 billing) once per year via the Mi DIGI portal or by phone.

How to cancel Digi Spain (Digi Mobil)

• Channels: online (self-serve), phone, email, postal mail, in person
• Official cancellation page: https://www.digimobil.es/preguntas-frecuentes/mis-servicios-contratados
• Pause/freeze: available, Fiber-only temporary suspension service available once per year: minimum 30 days, maximum 90 days; billing drops to €0 during suspension. Must have completed the initial 3-month post-installation period and have no pending invoices. At least 6 months must pass between consecutive suspensions. Requested via Mi DIGI portal or by phone.
• Account/data deletion: Email [email protected] with subject line 'DERECHOS' and identity proof to request erasure under GDPR. DPO reachable at [email protected]. Rights governed by GDPR 2016/679 and Spanish LOPDGDD 3/2018. https://www.digimobil.es/legal/politica-de-privacidad

Evidence

• Mis servicios contratados - Ayuda | DIGI (accessed 2026-06-06)
• FAQs suspensión de fibra | DIGI (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Digi Spain (Digi Mobil), Cancellation Friction Index (ES).” CES-1.1. https://www.cancelatlas.com/c/digi-es (CC BY-SA 4.0).

See Digi Spain (Digi Mobil) in the full index -> · How we score · Open data

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