How hard is it to cancel Digi Spain (Digi Mobil)?

Digi Spain allows cancellation at any time across five channels (website, phone, email, postal mail, in-person at DIGI Store/Stand) with just 2 days' advance notice, and processes requests within 2 business days. Mobile lines carry no permanence commitment; fiber plans have a 3–12 month commitment period with a proportional early-termination penalty (max €100). A 14-day cooling-off period entitles customers to a full refund if cancelled within 14 days of contract signing. Fiber customers may request a temporary suspension (30–90 days, €0 billing) once per year via the Mi DIGI portal or by phone.

How to cancel Digi Spain (Digi Mobil)

• Channels: online (self-serve), phone, email, postal mail, in person
• Official cancellation page: https://www.digimobil.es/preguntas-frecuentes/mis-servicios-contratados
• Pause/freeze: available — Fiber-only temporary suspension service available once per year: minimum 30 days, maximum 90 days; billing drops to €0 during suspension. Must have completed the initial 3-month post-installation period and have no pending invoices. At least 6 months must pass between consecutive suspensions. Requested via Mi DIGI portal or by phone.
• Account/data deletion: Email [email protected] with subject line 'DERECHOS' and identity proof to request erasure under GDPR. DPO reachable at [email protected]. Rights governed by GDPR 2016/679 and Spanish LOPDGDD 3/2018. https://www.digimobil.es/legal/politica-de-privacidad

Evidence

• {'title': 'Mis servicios contratados - Ayuda | DIGI (accessed 2026-06-06)', 'url': 'https://www.digimobil.es/preguntas-frecuentes/mis-servicios-contratados'}
• {'title': 'FAQs suspensión de fibra | DIGI (accessed 2026-06-06)', 'url': 'https://www.digimobil.es/preguntas-frecuentes/suspension-de-fibra'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Digi Spain (Digi Mobil) — Cancellation Friction Index (ES).” CES-1.1. https://www.cancelatlas.com/c/digi-es (CC BY-SA 4.0).

See Digi Spain (Digi Mobil) in the full index -> · How we score · Open data

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