How hard is it to cancel Different Dog?

Different Dog's Terms confirm that subscribing signs you up to regular orders unless your account is paused or cancelled. To stop an order that already has an invoice generated, you must contact the company with at least three days' notice or it will still process. Contact is by email or phone, and the help centre describes a cancel flow with a 'Before you go' page where you select Pause or Cancel. The only refund detailed is the Empty Bowl Guarantee offering up to GBP50 back within 28 days. General refund and data-deletion terms are not specified.

How to cancel Different Dog

• Channels: email, phone, online (self-serve)
• Official cancellation page: https://www.differentdog.com/terms-and-conditions/
• Pause/freeze: available — Terms state regular orders continue unless the account is paused or cancelled; the help flow includes a 'Before you go' page where you choose Pause or Cancel.
• Refund policy: https://www.differentdog.com/terms-and-conditions/
• Account/data deletion: Not detailed in the Terms; would require contacting the company / reviewing the privacy policy. https://www.differentdog.com/terms-and-conditions/

Evidence

• Our Terms and Conditions | Different Dog (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Different Dog — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/different-dog-uk (CC BY-SA 4.0).

See Different Dog in the full index -> · How we score · Open data

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