Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Die Zeit (Z+)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

67/ 100 · C

News & publishing · DE

How hard is it to cancel Die Zeit (Z+)?

Die Zeit (Z+) scores 67/100 (grade C) for how clearly it documents cancellation in the DE, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email, phone, postal mail.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Z+ digital subscribers can cancel online via the mandatory Kündigungsbutton at premium.zeit.de/abo-kuendigen (required under §312k BGB since July 2022), or by email to [email protected] / [email protected], by phone at 040 42 23 70 70, or by written mail to DPV Deutscher Pressevertrieb GmbH, Am Baumwall 11, 20459 Hamburg. The notice period for digital contracts concluded after 1 March 2022 is 1 month; older contracts had a 3-month notice period to the end of the contract period. Pre-paid amounts are refunded pro-rata for unused periods; a 14-day statutory right of withdrawal applies to online purchases. The online cancellation button exists but is noted by users as not prominently positioned, phone cancellation is listed first on the page.

How to cancel Die Zeit (Z+)

  • Channels: online (self-serve), email, phone, postal mail
  • Official cancellation page: https://premium.zeit.de/abo-kuendigen
  • Pause/freeze: not offered. No pause or freeze option documented for the Z+ digital subscription. Print subscribers may request temporary delivery interruptions (Lieferunterbrechung) via customer service, but no equivalent pause is offered for digital access.
  • Account/data deletion: Data deletion requests (GDPR Art. 17 / Recht auf Vergessenwerden) can be submitted by email to [email protected]. The external data protection officer (Datenschutzbeauftragter) for Zeitverlag Gerd Bucerius GmbH & Co. KG is Rechtsanwalt Sebastian Herting (Herting Oberbeck Datenschutz GmbH), reachable at [email protected]. https://zeitleo.de/datenschutz/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Die Zeit (Z+), Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/die-zeit-de (CC BY-SA 4.0).

See Die Zeit (Z+) in the full index -> · How we score · Open data