Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Dia & Co's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

63/ 100 · C

Apparel & beauty · US

How hard is it to cancel Dia & Co?

Dia & Co scores 63/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Dia & Co subscribers can cancel at any time through Account Settings by navigating to Manage Style Plan and selecting Cancel Plan, with cancellation effective at the end of the current 90-day billing cycle. No partial-period refunds are issued; members must cancel before the next bill date to avoid the next charge. A pause option is also available, allowing members to halt shipments until a date they choose. Contact options for assistance include a support request form on the Dia & Co help center.

How to cancel Dia & Co

  • Channels: online (self-serve)
  • Official cancellation page: https://support.dia.com/hc/en-us/articles/360003113073-How-can-I-cancel-my-Style-Box-subscription
  • Pause/freeze: available, Pause is available via Account Settings under Manage Style Plan. Members can pause until a designated date they specify, stopping box shipments in the interim.
  • Account/data deletion: Submit a deletion request via Dia & Co's privacy portal (TrustArc), by calling 1-800-781-9168, or by emailing [email protected]. Requests acknowledged within 10 days and fulfilled within 45 days (extendable to 90). https://submit-irm.trustarc.com/services/validation/7205e9e3-8e85-4a64-aeaf-944e40dcd0ce

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Dia & Co, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/dia-and-co-us (CC BY-SA 4.0).

See Dia & Co in the full index -> · How we score · Open data