How hard is it to cancel Delighted (Qualtrics)?

Delighted (a Qualtrics product) lets self-serve customers cancel online under Account > Plans and billing by scrolling to the bottom and clicking 'Cancel my account', which closes the account and prevents future billing; invoiced customers must contact the Concierge team ([email protected]) to cancel. Customers can instead switch to the Free Starter plan to freeze monthly billing rather than fully cancel. Qualtrics/Delighted does not permit early termination or refunds for prepaid subscriptions, so annual customers must complete the current term, and prorated credit from time remaining is applied only when changing plans. Cancellation impacts access to response data and feedback collection.

How to cancel Delighted (Qualtrics)

• Channels: online (self-serve), email
• Official cancellation page: https://help.delighted.com/article/529-cancellation-faqs
• Pause/freeze: available — Instead of cancelling, customers can switch to the Free Starter plan to freeze monthly billing and keep the account open.
• Refund policy: https://help.delighted.com/article/527-pricing-plans-and-billing
• Account/data deletion: Cancelling the account closes it and prevents future billing, and impacts access to response data and feedback collection. Cancellation is initiated under Account > Plans and billing > 'Cancel my account', or by email for invoiced customers. https://help.delighted.com/article/529-cancellation-faqs

Evidence

• Delighted Account Cancellation FAQs (accessed 2026-06-16)
• Delighted Pricing Plans and Billing FAQs (accessed 2026-06-16)
• Delighted Terms of Service (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Delighted (Qualtrics) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/delighted (CC BY-SA 4.0).

See Delighted (Qualtrics) in the full index -> · How we score · Open data

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