How hard is it to cancel DeepLearning.AI?

To cancel DeepLearning.AI Pro, go to your profile, select 'Plan', then click 'Manage Subscription' at the bottom of the page to downgrade to Free. Pro access continues until the end of the current billing period; the account then reverts to the Free tier. Cancellation is available online (self-serve) or via support ticket. The 7-day free trial can be cancelled anytime for no charge. After the trial, all payments are non-refundable and no partial refunds are issued for mid-cycle cancellations; disputed charges (e.g., charged after cancellation, billing errors) may be reviewed via support ticket and refunded within 5–10 business days if approved. Users reported self-serve cancellation was broken in Dec 2025 but moderators confirmed a fix on 2025-12-27; a support ticket route remains available as a fallback.

How to cancel DeepLearning.AI

• Channels: online (self-serve), email
• Official cancellation page: https://info.deeplearning.ai/knowledge-base/billing-payments
• Pause/freeze: not offered. No pause or freeze option documented. Members can downgrade to Free tier at end of billing period, but no pause/hold feature exists.
• Refund policy: https://community.deeplearning.ai/t/how-do-i-request-a-refund-for-my-pro-membership/880405
• Account/data deletion: Account deletion: go to https://learn.deeplearning.ai/my/account, click 'Delete Account', type 'DELETE' to confirm. Personal data deletion (from communications database) requires a support ticket via HubSpot form (https://share.hsforms.com/1EsdrWJXnR5WYr8BdPryuVg3hul4). Three options: (1) learning account only, (2) personal data only, (3) both. No explicit GDPR/CCPA language in help articles. https://info.deeplearning.ai/knowledge-base/how-can-i-delete-my-deeplearning.ai-account-and-personal-data

Evidence

• {'title': 'Billing & Payments | Help Center (accessed 2026-06-10)', 'url': 'https://info.deeplearning.ai/knowledge-base/billing-payments'}
• {'title': 'How does billing work for the DeepLearning.AI Pro membership? (accessed 2026-06-10)', 'url': 'https://community.deeplearning.ai/t/how-does-billing-work-for-the-deeplearning-ai-pro-membership/880411'}
• {'title': 'How do refunds work for the DeepLearning.AI Pro membership free trial? (accessed 2026-06-10)', 'url': 'https://community.deeplearning.ai/t/how-do-refunds-work-for-the-deeplearning-ai-pro-membership-free-trial/880407'}
• {'title': 'How do I request a refund for my Pro membership? (accessed 2026-06-10)', 'url': 'https://community.deeplearning.ai/t/how-do-i-request-a-refund-for-my-pro-membership/880405'}
• {'title': 'Can I change my DeepLearning.AI Pro membership anytime? (accessed 2026-06-10)', 'url': 'https://community.deeplearning.ai/t/can-i-change-my-deeplearning-ai-pro-membership-anytime/880417'}
• {'title': 'Unable to cancel my subscription (accessed 2026-06-10)', 'url': 'https://community.deeplearning.ai/t/unable-to-cancel-my-subscription/885757'}
• {'title': 'No Cancelation Option Available (accessed 2026-06-10)', 'url': 'https://community.deeplearning.ai/t/no-cancelation-option-avaialble/885708'}
• {'title': 'How can I delete my DeepLearning.AI account and personal data? (accessed 2026-06-10)', 'url': 'https://info.deeplearning.ai/knowledge-base/how-can-i-delete-my-deeplearning.ai-account-and-personal-data'}
• Last reviewed 2026-06-10 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “DeepLearning.AI — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/deeplearning-ai (CC BY-SA 4.0).

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