Software / SaaS · US
How hard is it to cancel Datadog?
Datadog scores 48/100 (grade D) for how clearly it documents cancellation in the US — a poorly documented cancellation policy. Cancellation is available via email, phone.
Datadog subscriptions are annual committed contracts with no self-serve online cancellation; customers must contact their Customer Success Manager or email [email protected] to decline renewal, with at least 15 days' written notice before the end of the current Order Term. Plans auto-renew for identical periods if no action is taken. Fees are generally non-refundable and committed fees for the full term become immediately due upon early termination; a pro-rata refund is only available if Datadog's uptime falls below 99.8% for two consecutive months. Post-termination, authorized users retain a 30-day window to download Customer Data before deletion proceeds.
How to cancel Datadog
- Channels: email, phone
- Official cancellation page: https://www.datadoghq.com/legal/msa/
- Pause/freeze: not offered. No pause or freeze option is documented. Customers on annual committed plans must pay out the full term; the only exit is non-renewal at least 15 days before term expiry.
- Account/data deletion: Customers may request deletion of personal data via the Data Subject Rights intake form or by emailing [email protected]. After contract termination, Datadog initiates deletion on written request: production data deleted within 90 days, backups within 180 days. Authorized users have a 30-day window post-termination to download Customer Data. https://privacy.datadoghq.com/policies
Evidence
- {'title': 'Master Subscription Agreement | Datadog (accessed 2026-06-06)', 'url': 'https://www.datadoghq.com/legal/msa/'}
- {'title': 'Plan & Usage | Datadog Docs (accessed 2026-06-06)', 'url': 'https://docs.datadoghq.com/account_management/plan_and_usage/'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Datadog — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/datadog (CC BY-SA 4.0).