Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Datadog's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

48/ 100 · D

Software & SaaS · US

How hard is it to cancel Datadog?

Datadog scores 48/100 (grade D) for how clearly it documents cancellation in the US, a poorly documented cancellation policy. Cancellation is available via email, phone.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Datadog subscriptions are annual committed contracts with no self-serve online cancellation; customers must contact their Customer Success Manager or email [email protected] to decline renewal, with at least 15 days' written notice before the end of the current Order Term. Plans auto-renew for identical periods if no action is taken. Fees are generally non-refundable and committed fees for the full term become immediately due upon early termination; a pro-rata refund is only available if Datadog's uptime falls below 99.8% for two consecutive months. Post-termination, authorized users retain a 30-day window to download Customer Data before deletion proceeds.

How to cancel Datadog

  • Channels: email, phone
  • Official cancellation page: https://www.datadoghq.com/legal/msa/
  • Pause/freeze: not offered. No pause or freeze option is documented. Customers on annual committed plans must pay out the full term; the only exit is non-renewal at least 15 days before term expiry.
  • Account/data deletion: Customers may request deletion of personal data via the Data Subject Rights intake form or by emailing [email protected]. After contract termination, Datadog initiates deletion on written request: production data deleted within 90 days, backups within 180 days. Authorized users have a 30-day window post-termination to download Customer Data. https://privacy.datadoghq.com/policies

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Datadog, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/datadog (CC BY-SA 4.0).

See Datadog in the full index -> · How we score · Open data