How hard is it to cancel CyberGhost?

Subscribers can cancel online by turning off auto-renewal in their account dashboard, or by emailing [email protected]; cancellation takes effect at the end of the current paid period with no proration. A 45-day money-back guarantee applies to plans of 6 months or longer; monthly plans get 14 days. Refunds are not automatic on cancellation, users must separately contact support via email or live chat to request one. Subscriptions purchased through the App Store or Google Play are subject to Apple's/Google's refund terms, not CyberGhost's.

How to cancel CyberGhost

• Channels: online (self-serve), email
• Official cancellation page: https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription
• Pause/freeze: not offered. CyberGhost's support article titled 'How can I pause or reactivate a subscription' describes only turning auto-renewal off, which is standard cancellation with access until period end, not a true pause that extends the subscription.
• Refund policy: https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy
• Account/data deletion: Users can request account and data deletion by contacting [email protected] or submitting a web form; account deletion removes associated personal data. CyberGhost's no-logs policy means VPN activity data is never stored. Data is retained as long as needed to provide the service and comply with legal obligations. https://www.cyberghostvpn.com/privacypolicy

Evidence

• How Can I Cancel My Subscription? – Support Center - CyberGhost VPN (accessed 2026-06-05)
• CyberGhost VPN's Refund Policy – Support Center (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “CyberGhost, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cyberghost (CC BY-SA 4.0).

See CyberGhost in the full index -> · How we score · Open data

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