Antivirus & VPN · US
How hard is it to cancel CyberGhost?
CyberGhost scores 77/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.
Subscribers can cancel online by turning off auto-renewal in their account dashboard, or by emailing [email protected]; cancellation takes effect at the end of the current paid period with no proration. A 45-day money-back guarantee applies to plans of 6 months or longer; monthly plans get 14 days. Refunds are not automatic on cancellation — users must separately contact support via email or live chat to request one. Subscriptions purchased through the App Store or Google Play are subject to Apple's/Google's refund terms, not CyberGhost's.
How to cancel CyberGhost
- Channels: online (self-serve), email
- Official cancellation page: https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription
- Pause/freeze: not offered. CyberGhost's support article titled 'How can I pause or reactivate a subscription' describes only turning auto-renewal off, which is standard cancellation with access until period end — not a true pause that extends the subscription.
- Refund policy: https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy
- Account/data deletion: Users can request account and data deletion by contacting [email protected] or submitting a web form; account deletion removes associated personal data. CyberGhost's no-logs policy means VPN activity data is never stored. Data is retained as long as needed to provide the service and comply with legal obligations. https://www.cyberghostvpn.com/privacypolicy
Evidence
- {'title': 'How Can I Cancel My Subscription? – Support Center - CyberGhost VPN (accessed 2026-06-05)', 'url': 'https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription'}
- {'title': "CyberGhost VPN's Refund Policy – Support Center (accessed 2026-06-05)", 'url': 'https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “CyberGhost — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cyberghost (CC BY-SA 4.0).
See CyberGhost in the full index -> · How we score · Open data
Earned it? Show your grade
CyberGhost grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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