How hard is it to cancel CyberGhost?

Subscribers can cancel online by turning off auto-renewal in their account dashboard, or by emailing [email protected]; cancellation takes effect at the end of the current paid period with no proration. A 45-day money-back guarantee applies to plans of 6 months or longer; monthly plans get 14 days. Refunds are not automatic on cancellation — users must separately contact support via email or live chat to request one. Subscriptions purchased through the App Store or Google Play are subject to Apple's/Google's refund terms, not CyberGhost's.

How to cancel CyberGhost

• Channels: online (self-serve), email
• Official cancellation page: https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription
• Pause/freeze: not offered. CyberGhost's support article titled 'How can I pause or reactivate a subscription' describes only turning auto-renewal off, which is standard cancellation with access until period end — not a true pause that extends the subscription.
• Refund policy: https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy
• Account/data deletion: Users can request account and data deletion by contacting [email protected] or submitting a web form; account deletion removes associated personal data. CyberGhost's no-logs policy means VPN activity data is never stored. Data is retained as long as needed to provide the service and comply with legal obligations. https://www.cyberghostvpn.com/privacypolicy

Evidence

• {'title': 'How Can I Cancel My Subscription? – Support Center - CyberGhost VPN (accessed 2026-06-05)', 'url': 'https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription'}
• {'title': "CyberGhost VPN's Refund Policy – Support Center (accessed 2026-06-05)", 'url': 'https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “CyberGhost — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cyberghost (CC BY-SA 4.0).

See CyberGhost in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/cyberghost"><img src="https://www.cancelatlas.com/share/badges/cyberghost.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>