How hard is it to cancel Customily?

Shopify users cancel by uninstalling the app (automatic subscription cancellation). Non-Shopify users cancel via Account > Billing tab > Cancel subscription, confirmed with password. A pause option is available for non-Shopify users, keeping all data intact. Canceling permanently removes all templates, designs, and personalization data. Subscription remains active through end of billing cycle. Paid fees are non-refundable except where required by law. Cancellation can also be initiated by emailing [email protected].

How to cancel Customily

• Channels: online (self-serve), email
• Official cancellation page: https://help.customily.com/hc/en-us/articles/15994176886043-How-to-pause-or-cancel-your-Customily-account
• Pause/freeze: available — Pause option available for non-Shopify platforms only. Pausing temporarily disables personalization while keeping all templates, designs, libraries, and settings saved. Not available for Shopify users (must uninstall app to cancel).
• Refund policy: https://www.customily.com/policy/terms
• Account/data deletion: No self-serve account deletion. Canceling the account permanently removes Customily data (templates, designs, libraries, products, personalization settings). For GDPR/CCPA data deletion requests, contact [email protected]. Shopify uninstall does NOT delete content — data is retained. https://www.customily.com/policy/privacy

Evidence

• {'title': 'How to pause or cancel your Customily account – Customily (accessed 2026-06-12)', 'url': 'https://help.customily.com/hc/en-us/articles/15994176886043-How-to-pause-or-cancel-your-Customily-account'}
• {'title': 'Terms and Conditions | Customily Product Customizer (accessed 2026-06-12)', 'url': 'https://www.customily.com/policy/terms'}
• {'title': 'Pricing | Customily Product Personalizer (accessed 2026-06-12)', 'url': 'https://www.customily.com/pricing'}
• Last reviewed 2026-06-12 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Customily — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/customily (CC BY-SA 4.0).

See Customily in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/customily"><img src="https://www.cancelatlas.com/share/badges/customily.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>