How hard is it to cancel Customily?

Shopify users cancel by uninstalling the app (automatic subscription cancellation). Non-Shopify users cancel via Account > Billing tab > Cancel subscription, confirmed with password. A pause option is available for non-Shopify users, keeping all data intact. Canceling permanently removes all templates, designs, and personalization data. Subscription remains active through end of billing cycle. Paid fees are non-refundable except where required by law. Cancellation can also be initiated by emailing [email protected].

How to cancel Customily

• Channels: online (self-serve), email
• Official cancellation page: https://help.customily.com/hc/en-us/articles/15994176886043-How-to-pause-or-cancel-your-Customily-account
• Pause/freeze: available, Pause option available for non-Shopify platforms only. Pausing temporarily disables personalization while keeping all templates, designs, libraries, and settings saved. Not available for Shopify users (must uninstall app to cancel).
• Refund policy: https://www.customily.com/policy/terms
• Account/data deletion: No self-serve account deletion. Canceling the account permanently removes Customily data (templates, designs, libraries, products, personalization settings). For GDPR/CCPA data deletion requests, contact [email protected]. Shopify uninstall does NOT delete content, data is retained. https://www.customily.com/policy/privacy

Evidence

• How to pause or cancel your Customily account – Customily (accessed 2026-06-12)
• Terms and Conditions | Customily Product Customizer (accessed 2026-06-12)
• Pricing | Customily Product Personalizer (accessed 2026-06-12)
• Last reviewed 2026-06-12 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Customily, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/customily (CC BY-SA 4.0).

See Customily in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/customily"><img src="https://www.cancelatlas.com/share/badges/customily.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>