How hard is it to cancel Curology?

Curology subscriptions can be cancelled online via the Payment Information section in the user account at curology.com, or by emailing [email protected]. Cancellation must be submitted at least two business days before the next scheduled shipment; requests received after that cutoff take effect the following month with no cancellation fee. Subscription products are generally non-refundable once billed, but first-time subscribers have a 90-day satisfaction guarantee (covering the trial and first full order) provided they complete at least two provider check-ins and upload photos within that window. Non-prescription products may qualify for store credit within 14 days of delivery.

How to cancel Curology

• Channels: online (self-serve), email
• Official cancellation page: https://support.curology.com/en_us/cancelling-B1B8QhO2_
• Pause/freeze: available — Curology allows subscribers to postpone/pause shipments via their account, suspending charges and shipments until the subscription is unpaused.
• Account/data deletion: Users may request deletion of personal information via email ([email protected]) or an online form at app.curology.com/information-request; however, medical records are retained for a minimum of 10 years after creation (or until age 23 for younger patients) as required by law, and identity verification is required before processing deletion requests. https://app.curology.com/information-request

Evidence

• {'title': 'Cancelling – Curology Support (accessed 2026-06-05)', 'url': 'https://support.curology.com/en_us/cancelling-B1B8QhO2_'}
• {'title': 'Curology Terms of Service (accessed 2026-06-05)', 'url': 'https://curology.com/terms/'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Curology — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/curology (CC BY-SA 4.0).

See Curology in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/curology"><img src="https://www.cancelatlas.com/share/badges/curology.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>