How hard is it to cancel Curology?

Curology subscriptions can be cancelled online via the Payment Information section in the user account at curology.com, or by emailing [email protected]. Cancellation must be submitted at least two business days before the next scheduled shipment; requests received after that cutoff take effect the following month with no cancellation fee. Subscription products are generally non-refundable once billed, but first-time subscribers have a 90-day satisfaction guarantee (covering the trial and first full order) provided they complete at least two provider check-ins and upload photos within that window. Non-prescription products may qualify for store credit within 14 days of delivery.

How to cancel Curology

• Channels: online (self-serve), email
• Official cancellation page: https://support.curology.com/en_us/cancelling-B1B8QhO2_
• Pause/freeze: available, Curology allows subscribers to postpone/pause shipments via their account, suspending charges and shipments until the subscription is unpaused.
• Account/data deletion: Users may request deletion of personal information via email ([email protected]) or an online form at app.curology.com/information-request; however, medical records are retained for a minimum of 10 years after creation (or until age 23 for younger patients) as required by law, and identity verification is required before processing deletion requests. https://app.curology.com/information-request

Evidence

• Cancelling – Curology Support (accessed 2026-06-05)
• Curology Terms of Service (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Curology, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/curology (CC BY-SA 4.0).

See Curology in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/curology"><img src="https://www.cancelatlas.com/share/badges/curology.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>