Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Crypto.com's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Personal finance & fintech · US

How hard is it to cancel Crypto.com?

Crypto.com scores 69/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Crypto.com Level Up subscriptions can be cancelled at any time exclusively through the mobile app (Level Up > Manage Subscription > Cancel Plan); there is no online web portal or phone cancellation path. Cancellation takes effect at the end of the current billing cycle (30-day or 365-day), and users retain all subscription perks until that date. Annual subscribers who cancel within 30 days of purchase receive a full refund; monthly subscribers receive no prorated refund, access simply continues until the cycle ends. No pause or freeze option exists.

How to cancel Crypto.com

  • Channels: in-app
  • Official cancellation page: https://help.crypto.com/en/articles/12017604-how-do-i-join-level-up
  • Pause/freeze: not offered. No pause or freeze option is documented for Level Up subscriptions. Users can only cancel, downgrade, or upgrade.
  • Account/data deletion: Account closure is available in-app via Settings > Account > Account Closure (requires zero balance). Data deletion requests can be submitted via in-app chat or by emailing [email protected]. Crypto.com retains personal data for a minimum of 5 years after account closure for regulatory compliance. https://help.crypto.com/en/articles/3511564-what-happens-with-my-personal-data

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Crypto.com, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/crypto-com (CC BY-SA 4.0).

See Crypto.com in the full index -> · How we score · Open data