Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Crypto.com's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Personal finance · US

How hard is it to cancel Crypto.com?

Crypto.com scores 69/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Crypto.com Level Up subscriptions can be cancelled at any time exclusively through the mobile app (Level Up > Manage Subscription > Cancel Plan); there is no online web portal or phone cancellation path. Cancellation takes effect at the end of the current billing cycle (30-day or 365-day), and users retain all subscription perks until that date. Annual subscribers who cancel within 30 days of purchase receive a full refund; monthly subscribers receive no prorated refund — access simply continues until the cycle ends. No pause or freeze option exists.

How to cancel Crypto.com

  • Channels: in-app
  • Official cancellation page: https://help.crypto.com/en/articles/12017604-how-do-i-join-level-up
  • Pause/freeze: not offered. No pause or freeze option is documented for Level Up subscriptions. Users can only cancel, downgrade, or upgrade.
  • Account/data deletion: Account closure is available in-app via Settings > Account > Account Closure (requires zero balance). Data deletion requests can be submitted via in-app chat or by emailing [email protected]. Crypto.com retains personal data for a minimum of 5 years after account closure for regulatory compliance. https://help.crypto.com/en/articles/3511564-what-happens-with-my-personal-data

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Crypto.com — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/crypto-com (CC BY-SA 4.0).

See Crypto.com in the full index -> · How we score · Open data