Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Cronometer's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

75/ 100 · B

Fitness & gym · US

How hard is it to cancel Cronometer?

Cronometer scores 75/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Cronometer subscribers can cancel at any time via account settings on the web (select 'Do Not Auto-Renew') or through the iOS/Android platform subscription management screens; cancellations may also be requested by email to [email protected]. Cancellation takes effect at the end of the current billing cycle, with no pro-rated refunds. A 7-day full-refund window applies at sign-up, but is voided if the user has accessed or used the service. Cronometer reserves the right to review refund requests case-by-case. Pausing a subscription is not supported.

How to cancel Cronometer

  • Channels: online (self-serve), in-app, email
  • Official cancellation page: https://support.cronometer.com/hc/en-us/articles/360028873772-How-do-I-cancel-my-Gold-Subscription
  • Pause/freeze: not offered. Cronometer explicitly states on its support page that pausing Pro or Gold subscriptions is not currently possible. Users are advised to cancel and re-subscribe later.
  • Account/data deletion: Users may request account and data deletion by emailing [email protected]. No dedicated self-serve deletion web form exists. Cronometer deletes personal information from logs and systems within a reasonable time, subject to legal retention obligations.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Cronometer, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cronometer-us (CC BY-SA 4.0).

See Cronometer in the full index -> · How we score · Open data

Earned it? Show your grade

Cronometer grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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