How hard is it to cancel Cronometer?

Cronometer subscribers can cancel at any time via account settings on the web (select 'Do Not Auto-Renew') or through the iOS/Android platform subscription management screens; cancellations may also be requested by email to [email protected]. Cancellation takes effect at the end of the current billing cycle, with no pro-rated refunds. A 7-day full-refund window applies at sign-up, but is voided if the user has accessed or used the service. Cronometer reserves the right to review refund requests case-by-case. Pausing a subscription is not supported.

How to cancel Cronometer

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://support.cronometer.com/hc/en-us/articles/360028873772-How-do-I-cancel-my-Gold-Subscription
• Pause/freeze: not offered. Cronometer explicitly states on its support page that pausing Pro or Gold subscriptions is not currently possible. Users are advised to cancel and re-subscribe later.
• Account/data deletion: Users may request account and data deletion by emailing [email protected]. No dedicated self-serve deletion web form exists. Cronometer deletes personal information from logs and systems within a reasonable time, subject to legal retention obligations.

Evidence

• {'title': 'How do I cancel my Gold Subscription? – Cronometer (accessed 2026-06-06)', 'url': 'https://support.cronometer.com/hc/en-us/articles/360028873772-How-do-I-cancel-my-Gold-Subscription'}
• {'title': 'Terms Of Service – Cronometer (accessed 2026-06-06)', 'url': 'https://cronometer.com/terms/'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Cronometer — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cronometer-us (CC BY-SA 4.0).

See Cronometer in the full index -> · How we score · Open data

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