How hard is it to cancel Creatomate?

Self-serve cancellation: in Account Settings, click the menu icon then 'Cancel subscription'. Cancellation takes effect after the current billing cycle ends and you are not charged again; you retain account access and credits until the cycle concludes. You can also cancel by emailing [email protected]. No refund is issued for the current paid period, but refunds may be granted case-by-case at Creatomate's discretion: only for the most recent payment, only if the account wasn't used in the meantime, and a refund may not be possible if too much time has passed. If you forgot to cancel, contact support within 14 days of the transaction. Plan changes (upgrade/downgrade/cancel) are managed from the dashboard; downgrades take effect the following month. No third-party app-store billing caveats apply (billed directly via the web dashboard).

How to cancel Creatomate

• Channels: online (self-serve), email
• Official cancellation page: https://creatomate.com/docs/account/how-can-i-cancel-my-plan
• Pause/freeze: not offered. No pause/freeze option is documented. The only documented options are upgrade, downgrade (takes effect the following month), or cancel via Account Settings.
• Account/data deletion: Per the Privacy Policy, users can access, update, or request deletion of their personal data directly within the account settings section, or contact Creatomate for assistance. Creatomate acts as Data Controller under GDPR; EU users have rights to access, update, and delete their data. https://creatomate.com/privacy-policy

Evidence

• {'title': 'How can I cancel my plan? - Creatomate (accessed 2026-06-06)', 'url': 'https://creatomate.com/docs/account/how-can-i-cancel-my-plan'}
• {'title': 'How does the pricing work? - Creatomate (accessed 2026-06-06)', 'url': 'https://creatomate.com/docs/account/how-does-the-pricing-work'}
• {'title': 'Terms and Conditions - Creatomate (accessed 2026-06-06)', 'url': 'https://creatomate.com/terms-of-service'}
• {'title': 'Privacy Policy - Creatomate (accessed 2026-06-06)', 'url': 'https://creatomate.com/privacy-policy'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Creatomate — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/creatomate (CC BY-SA 4.0).

See Creatomate in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/creatomate"><img src="https://www.cancelatlas.com/share/badges/creatomate.svg" alt="Cancel Atlas — Grade A" width="232" height="52"></a>