Software / SaaS · US
How hard is it to cancel Craft?
Craft scores 68/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, email.
Craft subscriptions can be cancelled online via the app/web (Profile > Settings > Subscriptions > Settings and Billing > Danger Zone > Cancel Subscription) for Stripe/Paddle subscribers, or through Apple's App Store settings for iOS/Mac subscribers. No explicit notice period is stated; cancellation takes effect at the end of the current billing period, after which the account downgrades to the free Starter tier with no data loss. Direct (Stripe/Paddle) subscribers may request a full refund by emailing [email protected] within 14 days of the transaction; App Store refunds must go through Apple. No pause or freeze option is offered.
How to cancel Craft
- Channels: online (self-serve), in-app, email
- Official cancellation page: https://support.craft.do/hc/en-us/articles/8302656283933-How-To-Cancel-My-Subscription
- Pause/freeze: not offered. No pause or freeze option is documented. Users must cancel their subscription and wait for the billing period to end before subscribing to a different tier.
- Account/data deletion: Account deletion is available in-app via Settings > Account Settings > Danger Zone > Delete Account. Deletion permanently removes all personal Spaces and owned Spaces. Documents in Spaces owned by others are unaffected. https://support.craft.do/hc/en-us/articles/4415394426001-How-can-I-delete-my-account
Evidence
- {'title': 'How To Cancel My Subscription? – Craft Help Site (accessed 2026-06-05)', 'url': 'https://support.craft.do/hc/en-us/articles/8302656283933-How-To-Cancel-My-Subscription'}
- {'title': 'Subscription Troubleshoot – Craft Help Site (accessed 2026-06-05)', 'url': 'https://support.craft.do/hc/en-us/articles/360019464258-Subscription-Troubleshoot'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Craft — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/craft (CC BY-SA 4.0).