Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Craft's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Software & SaaS · US

How hard is it to cancel Craft?

Craft scores 68/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Craft subscriptions can be cancelled online via the app/web (Profile > Settings > Subscriptions > Settings and Billing > Danger Zone > Cancel Subscription) for Stripe/Paddle subscribers, or through Apple's App Store settings for iOS/Mac subscribers. No explicit notice period is stated; cancellation takes effect at the end of the current billing period, after which the account downgrades to the free Starter tier with no data loss. Direct (Stripe/Paddle) subscribers may request a full refund by emailing [email protected] within 14 days of the transaction; App Store refunds must go through Apple. No pause or freeze option is offered.

How to cancel Craft

  • Channels: online (self-serve), in-app, email
  • Official cancellation page: https://support.craft.do/hc/en-us/articles/8302656283933-How-To-Cancel-My-Subscription
  • Pause/freeze: not offered. No pause or freeze option is documented. Users must cancel their subscription and wait for the billing period to end before subscribing to a different tier.
  • Account/data deletion: Account deletion is available in-app via Settings > Account Settings > Danger Zone > Delete Account. Deletion permanently removes all personal Spaces and owned Spaces. Documents in Spaces owned by others are unaffected. https://support.craft.do/hc/en-us/articles/4415394426001-How-can-I-delete-my-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Craft, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/craft (CC BY-SA 4.0).

See Craft in the full index -> · How we score · Open data