Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Coursera's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

79/ 100 · B

E-learning · US

How hard is it to cancel Coursera?

Coursera scores 79/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Coursera subscriptions can be cancelled online via the 'My Purchases > Subscriptions' page or through the mobile app (Settings > My Subscriptions). Cancellation takes effect at the end of the current billing period, with full access retained until then. Monthly subscriptions are non-refundable except as required by law; annual Coursera Plus plans have a 14-day refund window from first payment. EU/UK users have a statutory 14-day withdrawal right from contract commencement.

How to cancel Coursera

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://www.coursera.org/about/terms
  • Pause/freeze: not offered. No pause or freeze option is mentioned in Coursera's Terms of Use or help documentation; cancellation ends access at the billing period end.
  • Account/data deletion: Users can delete their account via Settings > scroll to delete option (self-serve), or email [email protected]. Deletion removes learner profile, course history, and certificates, certificates cannot be reissued after deletion. Some users enrolled in for-credit degree/certificate programs cannot delete their account. Coursera may retain limited data for legal compliance after deletion. https://www.coursera.org/about/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Coursera, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/coursera (CC BY-SA 4.0).

See Coursera in the full index -> · How we score · Open data

Earned it? Show your grade

Coursera grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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