Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Copper's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

74/ 100 · B

Software & SaaS · US

How hard is it to cancel Copper?

Copper scores 74/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Copper subscribers can cancel via Settings > Billing in the web app by clicking 'Request Cancellation'; cancellation takes effect at the next renewal date and no partial refunds are issued. Alternatively, account owners may email [email protected] or use in-app chat, with responses within 24 hours. After cancellation, customers have a 30-day window to export their data; CRM data is fully purged within 180 days of subscription expiry. Fees are generally non-refundable except when Copper terminates without cause or discontinues the service.

How to cancel Copper

  • Channels: online (self-serve), email
  • Official cancellation page: https://support.copper.com/en/articles/8823468-cancel-subscription
  • Pause/freeze: not offered. No pause option documented. Subscribers may downgrade tiers before end of term but cannot pause billing.
  • Account/data deletion: CRM data is retained for 30 days post-termination (customer retrieval window), then purged within 180 days after subscription expiry. Personal data deletion requests can be submitted via the support center form, by emailing [email protected], or by calling (800) 941-0550. https://www.copper.com/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Copper, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/copper (CC BY-SA 4.0).

See Copper in the full index -> · How we score · Open data

Earned it? Show your grade

Copper grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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