How hard is it to cancel Copper?

Copper subscribers can cancel via Settings > Billing in the web app by clicking 'Request Cancellation'; cancellation takes effect at the next renewal date and no partial refunds are issued. Alternatively, account owners may email [email protected] or use in-app chat, with responses within 24 hours. After cancellation, customers have a 30-day window to export their data; CRM data is fully purged within 180 days of subscription expiry. Fees are generally non-refundable except when Copper terminates without cause or discontinues the service.

How to cancel Copper

• Channels: online (self-serve), email
• Official cancellation page: https://support.copper.com/en/articles/8823468-cancel-subscription
• Pause/freeze: not offered. No pause option documented. Subscribers may downgrade tiers before end of term but cannot pause billing.
• Account/data deletion: CRM data is retained for 30 days post-termination (customer retrieval window), then purged within 180 days after subscription expiry. Personal data deletion requests can be submitted via the support center form, by emailing [email protected], or by calling (800) 941-0550. https://www.copper.com/privacy

Evidence

• {'title': 'Cancel Subscription | Copper Help Center (accessed 2026-06-06)', 'url': 'https://support.copper.com/en/articles/8823468-cancel-subscription'}
• {'title': 'Terms of Service | Copper CRM (accessed 2026-06-06)', 'url': 'https://www.copper.com/terms'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Copper — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/copper (CC BY-SA 4.0).

See Copper in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/copper"><img src="https://www.cancelatlas.com/share/badges/copper.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>