Energy & utilities · US
How hard is it to cancel Constellation?
Constellation scores 64/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, email.
Constellation residential customers cancel by contacting Customer Care by phone (e.g. 888-900-7052 in Texas, 855-465-1244 other states) or in writing/electronically; there is no online self-serve cancel. Fixed-rate plans carry a $150 early termination fee, but customers can cancel fee-free within a 90-day Guarantee Period, on a change of residence, or if no longer eligible under their utility's residential rate class; monthly variable plans have no termination fee. Customers have a 3-day right of rescission after receiving the Disclosure Statement, with no charge to exercise it. These terms apply across Constellation's deregulated multi-state residential footprint; exact details are in the state-specific Disclosure Statement and Contract Summary.
How to cancel Constellation
- Channels: phone, email
- Official cancellation page: https://www.constellation.com/energy-101/faqs/home-energy-faqs.html
- Pause/freeze: not offered. No pause. Customers cancel or switch; monthly variable-price plans can be ended with no termination fee.
- Refund policy: https://www.constellation.com/energy-101/faqs/home-energy-faqs.html
- Account/data deletion: No self-serve account-data deletion described; handled per privacy policy / by contacting Customer Care. https://www.constellation.com/energy-101/faqs/home-energy-faqs.html
Evidence
- Frequently Asked Questions: Residential & Home Energy | Constellation (accessed 2026-06-16)
- Constellation Residential Fixed Price Supply Contract PDF (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Constellation, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/constellation-us (CC BY-SA 4.0).
See Constellation in the full index -> · How we score · Open data