Energy & utilities · US
How hard is it to cancel Constellation?
Constellation scores 64/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, email.
Constellation residential customers cancel by contacting Customer Care by phone (e.g. 888-900-7052 in Texas, 855-465-1244 other states) or in writing/electronically; there is no online self-serve cancel. Fixed-rate plans carry a $150 early termination fee, but customers can cancel fee-free within a 90-day Guarantee Period, on a change of residence, or if no longer eligible under their utility's residential rate class; monthly variable plans have no termination fee. Customers have a 3-day right of rescission after receiving the Disclosure Statement, with no charge to exercise it. These terms apply across Constellation's deregulated multi-state residential footprint; exact details are in the state-specific Disclosure Statement and Contract Summary.
How to cancel Constellation
- Channels: phone, email
- Official cancellation page: https://www.constellation.com/energy-101/faqs/home-energy-faqs.html
- Pause/freeze: not offered. No pause. Customers cancel or switch; monthly variable-price plans can be ended with no termination fee.
- Refund policy: https://www.constellation.com/energy-101/faqs/home-energy-faqs.html
- Account/data deletion: No self-serve account-data deletion described; handled per privacy policy / by contacting Customer Care. https://www.constellation.com/energy-101/faqs/home-energy-faqs.html
Evidence
- Frequently Asked Questions: Residential & Home Energy | Constellation (accessed 2026-06-16)
- Constellation Residential Fixed Price Supply Contract PDF (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Constellation — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/constellation-us (CC BY-SA 4.0).
See Constellation in the full index -> · How we score · Open data