How hard is it to cancel Constant Contact?

Constant Contact accounts are cancelled primarily by calling the Billing Team (US/Canada: 855-229-5506) before the next billing date; an in-account online cancel page exists at constantcontact.com/cancel/account but is authentication-gated and phone remains the documented primary channel. Cancellation takes effect on the next billing date, with continued access until then. Prepayments are non-refundable; a 30-day money-back guarantee applies only to first-time subscribers on the base plan who have uploaded contacts and sent at least one email. Data is retained for 120 days post-cancellation before permanent deletion.

How to cancel Constant Contact

• Channels: phone, online (self-serve)
• Official cancellation page: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/41585-Cancel-your-account?lang=en_US
• Pause/freeze: available, Account pause (suspension) is available at a reduced monthly fee. Must be requested via the Billing Team by phone, cannot be done via chat. Account Owner only. Data and contacts are preserved during pause; sending, automations, and social posting are disabled. Cannot re-suspend within the same invoice cycle after unpausing. Pausing voids temporary promotional discounts.
• Refund policy: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/5931-30-day-money-back-guarantee?lang=en_US
• Account/data deletion: Upon cancellation, account access and all contacts, campaigns, and reporting data become inaccessible. Constant Contact guarantees storage for 120 days post-cancellation; after that, inactive accounts enter a purge queue and data is permanently deleted. Hosted images and documents go offline immediately on cancellation. https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/41585-Cancel-your-account?lang=en_US

Evidence

• Cancel Your Account - Constant Contact Knowledge Base (accessed 2026-06-05)
• 30-Day Money-Back Guarantee - Constant Contact Knowledge Base (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Constant Contact, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/constant-contact (CC BY-SA 4.0).

See Constant Contact in the full index -> · How we score · Open data