Software / SaaS · US

How hard is it to cancel Constant Contact?

Constant Contact scores 62/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve).

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Constant Contact accounts are cancelled primarily by calling the Billing Team (US/Canada: 855-229-5506) before the next billing date; an in-account online cancel page exists at constantcontact.com/cancel/account but is authentication-gated and phone remains the documented primary channel. Cancellation takes effect on the next billing date, with continued access until then. Prepayments are non-refundable; a 30-day money-back guarantee applies only to first-time subscribers on the base plan who have uploaded contacts and sent at least one email. Data is retained for 120 days post-cancellation before permanent deletion.

How to cancel Constant Contact

Channels: phone, online (self-serve)
Official cancellation page: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/41585-Cancel-your-account?lang=en_US
Pause/freeze: available — Account pause (suspension) is available at a reduced monthly fee. Must be requested via the Billing Team by phone — cannot be done via chat. Account Owner only. Data and contacts are preserved during pause; sending, automations, and social posting are disabled. Cannot re-suspend within the same invoice cycle after unpausing. Pausing voids temporary promotional discounts.
Refund policy: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/5931-30-day-money-back-guarantee?lang=en_US
Account/data deletion: Upon cancellation, account access and all contacts, campaigns, and reporting data become inaccessible. Constant Contact guarantees storage for 120 days post-cancellation; after that, inactive accounts enter a purge queue and data is permanently deleted. Hosted images and documents go offline immediately on cancellation. https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/41585-Cancel-your-account?lang=en_US

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Constant Contact — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/constant-contact (CC BY-SA 4.0).

See Constant Contact in the full index -> · How we score · Open data