How hard is it to cancel Confluence (Atlassian)?

Confluence subscriptions are cancelled online via admin.atlassian.com/billing, admins go to Subscriptions > Manage > Deactivate. Cancellation takes effect 15 days after the end of the current billing period (not immediately). No refunds are offered for cancellations mid-cycle; refunds are only available for initial purchases within the first paid month (monthly plans) or within 30 days of first purchase (annual plans); renewals and upgrades are non-refundable. Enterprise plan customers must contact [email protected] to cancel.

How to cancel Confluence (Atlassian)

• Channels: online (self-serve)
• Official cancellation page: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/
• Pause/freeze: not offered. No pause or freeze option is documented. Users can only deactivate (cancel) or reactivate a subscription.
• Refund policy: https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/
• Account/data deletion: After deactivation, data is retained for 15 days (free plans) or 60 days (paid plans), after which it is permanently deleted. Users can also submit a request for immediate personal data deletion separately. https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

Evidence

• Deactivate a subscription | Atlassian Support (accessed 2026-06-05)
• Request a refund | Atlassian Support (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Confluence (Atlassian), Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/confluence-atlassian (CC BY-SA 4.0).

See Confluence (Atlassian) in the full index -> · How we score · Open data

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