How hard is it to cancel Confluence (Atlassian)?

Confluence subscriptions are cancelled online via admin.atlassian.com/billing — admins go to Subscriptions > Manage > Deactivate. Cancellation takes effect 15 days after the end of the current billing period (not immediately). No refunds are offered for cancellations mid-cycle; refunds are only available for initial purchases within the first paid month (monthly plans) or within 30 days of first purchase (annual plans); renewals and upgrades are non-refundable. Enterprise plan customers must contact [email protected] to cancel.

How to cancel Confluence (Atlassian)

• Channels: online (self-serve)
• Official cancellation page: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/
• Pause/freeze: not offered. No pause or freeze option is documented. Users can only deactivate (cancel) or reactivate a subscription.
• Refund policy: https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/
• Account/data deletion: After deactivation, data is retained for 15 days (free plans) or 60 days (paid plans), after which it is permanently deleted. Users can also submit a request for immediate personal data deletion separately. https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

Evidence

• {'title': 'Deactivate a subscription | Atlassian Support (accessed 2026-06-05)', 'url': 'https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/'}
• {'title': 'Request a refund | Atlassian Support (accessed 2026-06-05)', 'url': 'https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Confluence (Atlassian) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/confluence-atlassian (CC BY-SA 4.0).

See Confluence (Atlassian) in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/confluence-atlassian"><img src="https://www.cancelatlas.com/share/badges/confluence-atlassian.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>