How hard is it to cancel CoinTracker?

CoinTracker subscriptions (Base, Prime, Ultra) are annual and auto-renewing; users can cancel at any time online via Account > Subscription plans > Manage subscription > Cancel subscription, or via the mobile app, with access continuing through the end of the current billing cycle. A 30-day refund is available for current plans provided no tax forms or capital gains CSV files have been downloaded; refund requests must be submitted through the in-app chatbot (Chatoshi). Legacy Pro and Enthusiast plans are monthly and explicitly ineligible for refunds. No subscription pause option is offered.

How to cancel CoinTracker

• Channels: online (self-serve), in-app
• Official cancellation page: https://support.cointracker.io/hc/en-us/articles/21434613056273-Manage-your-CoinTracker-Personal-plan
• Pause/freeze: not offered. No subscription pause option is mentioned in CoinTracker's official support documentation. Plans can be cancelled (access continues to end of billing cycle) or downgraded, but no pause feature is disclosed.
• Refund policy: https://support.cointracker.io/hc/en-us/articles/4413071366161-CoinTracker-refund-policy
• Account/data deletion: Users can delete their account from Settings > Account tab > Delete account (permanent and irreversible, removes all transaction data). Privacy-related data deletion requests can also be submitted by emailing [email protected]. https://support.cointracker.io/hc/en-us/articles/4413049752721-Delete-your-account

Evidence

• {'title': 'Manage your CoinTracker Personal plan – CoinTracker (accessed 2026-06-06)', 'url': 'https://support.cointracker.io/hc/en-us/articles/21434613056273-Manage-your-CoinTracker-Personal-plan'}
• {'title': 'CoinTracker refund policy – CoinTracker (accessed 2026-06-06)', 'url': 'https://support.cointracker.io/hc/en-us/articles/4413071366161-CoinTracker-refund-policy'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “CoinTracker — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cointracker-us (CC BY-SA 4.0).

See CoinTracker in the full index -> · How we score · Open data

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