How hard is it to cancel Cohere?

Cohere offers a self-serve account deletion path in the dashboard: select 'Your Profile' > 'Danger Zone' tab > 'Delete my Account'. Deletion is processed automatically within ~7 days, revoking API keys and removing account data; prompts/generations auto-delete after 30 days. The Terms of Use also let you terminate 'at any time and with immediate effect' by emailing a request to delete your User ID, no notice period is required. Because the paid API is usage-based (billed monthly or at a $250 balance threshold), there is no fixed subscription to cancel; stopping API calls and/or deleting the account ends billing. Refunds: the Terms of Use state Cohere 'will not be required to issue a refund for any purchase made by you,' so no proration/refund is offered. No app-store billing applies (API/web product). Enterprise customers are covered by separate negotiated agreements with their own 30-day post-termination data-deletion commitments.

How to cancel Cohere

• Channels: online (self-serve), email
• Official cancellation page: https://cohere.com/privacy
• Pause/freeze: not offered. No pause or freeze feature is documented. Cohere's paid API is usage-based (billed at the end of each calendar month or when the outstanding balance reaches a $250 threshold) rather than a recurring fixed subscription, so there is no plan to pause; you simply stop making API calls. Enterprise terms are governed by separate negotiated agreements.
• Account/data deletion: Self-serve: in the Cohere dashboard select 'Your Profile', navigate to the 'Danger Zone' tab, and click 'Delete my Account'. Account deletions are processed automatically within 7 days, API keys are revoked and account data (name, email, organization ID) is deleted. Deleting the account does NOT immediately delete prompts/generations; those are deleted automatically after 30 days (default Platform retention) unless exceptions apply. Additional data-deletion requests (GDPR/UK and CCPA rights) can be made by emailing [email protected]; Cohere normally responds within one month (up to three months for complex requests). https://cohere.com/privacy

Evidence

• Privacy Policy | Cohere (accessed 2026-06-10)
• Terms of Use | Cohere (accessed 2026-06-10)
• Frequently Asked Questions About Cohere | Cohere Docs (accessed 2026-06-10)
• Last reviewed 2026-06-10 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Cohere, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cohere (CC BY-SA 4.0).

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