How hard is it to cancel Cloudways?

Cloudways is cancelled entirely online via Profile → Account → scroll to bottom → agree to conditions → 'Cancel My Account', but users must first delete all active servers and deactivate all add-ons — creating a meaningful multi-step process before the button appears. Cloudways operates on a postpaid hourly model, so billing stops when servers are deleted; a final invoice for usage up to the cancellation date may arrive in the next billing cycle, and there are no refunds for consumed services. Unused prepaid account funds can be refunded if requested within three months of deposit. No pause or freeze option is available — stopping a server does not halt billing.

How to cancel Cloudways

• Channels: online (self-serve)
• Official cancellation page: https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account
• Pause/freeze: not offered. No pause or freeze option exists. Stopping a server does not pause billing — resources (IPs, disk) remain allocated and charges continue. The only way to stop billing is to delete all servers and cancel the account.
• Account/data deletion: All servers, applications, and data are permanently deleted immediately upon account cancellation, per GDPR/privacy compliance. Canceled accounts cannot be restored; to use Cloudways again a new email address is required. https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account

Evidence

• {'title': 'How Do I Cancel My Account? | Cloudways Help Center (accessed 2026-06-05)', 'url': 'https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account'}
• {'title': 'How Do I Stop My Cloudways Billing? | Cloudways Help Center (accessed 2026-06-05)', 'url': 'https://support.cloudways.com/en/articles/5119650-how-do-i-stop-my-cloudways-billing'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Cloudways — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cloudways (CC BY-SA 4.0).

See Cloudways in the full index -> · How we score · Open data